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Customer Service Representative
1 month ago
As a Customer Service Representative at Snap-on, you will be the face of our company, interacting directly with customers to provide exceptional service and support. Your primary responsibility will be to assist customers with product information, selection, and order processing in a professional and friendly manner. You will work closely with suppliers to place orders and follow up on deliveries, ensuring timely and accurate fulfillment of customer needs.
Key Responsibilities:
Receive and respond to customer inquiries regarding product information, availability, pricing, and order status
Enter customer orders into our order entry system and issue purchase orders as needed
Interact with authorized suppliers to obtain technical data and answers for customers
Support outgoing telemarketing campaigns and drive cross-training to support all programs effectively
Requirements:
Associate's degree or equivalent experience
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient data entry skills and basic knowledge of Microsoft Office
Call center customer service experience and understanding of basic accounting procedures and principles
