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Field Service Technician

2 months ago

Boston, United States Wenzel America Full time
Job DescriptionJob Description

***This position is for Boston area candidates***

 

FIELD SERVICE TECHNICIAN

Job Code Number: 9582401

PURPOSE OF POSITION:

To service (install, calibrate and repair) coordinate measuring machines at customer sites in a professional, safe, cost-effective manner.

PRIMARY DUTIES & RESPONSIBILITIES:

Demonstrate strong and efficient troubleshooting skills on CMM’s utilizing mechanical and electronical aptitude

Provide the highest level of customer service and timely responsiveness to all Wenzel customers

Timely & Accurate documentation of administrative paperwork & customer related requests

The ability to work independently in a high pressure, fast paced and innovative environment

Travel as necessary to fulfil these duties. Travel is expected to be approximately 80% for this position but could be as much as 100% at peak times. Both domestic and international. Travel is within 450 miles from your home, sometimes required to travel outside of your home territory by plane as required.

Travel duties include driving/flying to and from customer sites, airports and other locations to perform job duties.

Excellent communication and service aptitude is a must

EDUCATION & EXPERIENCE:

Education/Experience – this is helpful but not mandatory at this time if all other requirements are met.

Associate's degree in electronics/robotics either military or vocational is a plus, above average computer skills a PLUS.

Previous experience installing troubleshooting, repairing industrial machines and computer systems a PLUS

Previous CMM installation and troubleshooting experience is a PLUS

Experience troubleshooting Windows OS, and programming such as C, C++, HTML a PLUS

 

KEY RESPONSIBILITIES:

Install, maintain calibrate and repair customers gaging equipment, predominately at customer’s site

Provide operator orientation training on the equipment with training on use, safety as well as basic maintenance.

Maintain/develop positive customer relationships

Provide recommendations to customers about the repair/replacement of their machine and its components

Provide customer feedback for sales leads for equipment, software, maintenance contracts, etc.

Submit expense and service reports by date/time required weekly according to company policy

Provide in-house phone support as needed

Support in-office work activities such as rebuilding machines and assisting with packaging/shipping as needed.

 

RELATIONSHIPS

Report directly to Service Manager

Work closely with internal service personnel and communicate frequently with other service engineers and office staff to facilitate scheduling, billing, and completion of jobs

Work with customers (typically quality tech or quality manager), Reps, Sales, Software, Electrical and Mechanical Engineering along with shop personal

MEASURES OF PERFORMANCE

Overall product knowledge

Utilization rate

Standard work variation rate

Customer feedback

Continuous improvement suggestions to customer’s processes/products

 

BACKGROUND AND SKILL

Broad background in a variety of skills is needed; Mechanical, electrical and computer skills.

The ability to be highly adaptable and flexible in dealing with the variety of different control systems and computer systems used in the customer’s facility.

Effectively perform time management with minimal supervision and the ability to communicate well in an outside training environment.

PERSONAL TRAIT PROFILE

Customer centric focus

Effective verbal and written communication skills

Ability to identify, analyze, solve and prevent problems

Ability to work effectively within cross-functional teams

Personal accountability, integrity and result orientation

Creativity and passion for continuous learning

Substantial training will be provided to all technicians before being sent out on their own with customers.

WENZEL America provides a supportive and caring work environment consistent with the values of a family company. All positions enjoy attractive salaries, paid leave, generous health insurance and 401k retirement savings benefits matching up to 4%.

If you are interested in this position, please send your resume to tsnyder@wenzelamerica.com

Take a look at our web site: www.wenzelamerica.com

Company DescriptionOur name stands for the highest precision, reliability and the latest technology. As a manufacturer of measuring machines, we are partners and experts in the fields of coordinate measuring machines, optical high-speed scanning and computed tomography.

Since we are a family-owned company, we have a unique view on customer support which provides you with the best, personal support you can get from a global player – we may think global but we act locallyCompany DescriptionOur name stands for the highest precision, reliability and the latest technology. As a manufacturer of measuring machines, we are partners and experts in the fields of coordinate measuring machines, optical high-speed scanning and computed tomography.\r
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Since we are a family-owned company, we have a unique view on customer support which provides you with the best, personal support you can get from a global player – we may think global but we act locally