Field Service Technician

4 weeks ago

Boston, Massachusetts, United States Veolia Water Technologies (VWT) Full time
Job Description

Veolia Water Technologies (VWT) is seeking a skilled Field Service Technician to join our team in the Central US region. As a Field Service Technician, you will be responsible for providing on-site technical service and support to our customers, as well as assisting the Technical Support team with remote technical assistance.

This is a dual-role position that requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed. The ideal candidate will be based within Connecticut and be willing to travel throughout the Boston/New England US Region.

Key Responsibilities:

  • Install, configure, and test systems at customer locations according to specifications and procedures
  • Perform scheduled preventive maintenance on existing equipment and systems
  • Diagnose and troubleshoot equipment and system issues on-site
  • Repair or replace faulty components and parts as needed
  • Provide training and guidance to customers on the proper operation and maintenance of equipment
  • Maintain accurate service records and documentation
  • Respond promptly to service calls and customer requests
  • Follow all safety protocols and procedures when working on-site

Technical Support Responsibilities:

  • Provide remote technical support via phone and email to both internal and external customers
  • Troubleshoot system issues
  • Walk customers through problem-solving steps and solutions
  • Create knowledge base articles to document solutions to common issues
  • Handling of customer warranty claims
  • Escalate issues to management when needed
  • Maintain up-to-date knowledge of products, services, and technical developments

This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.

Qualifications:

  • High school diploma or equivalent; technical or vocational training is preferred
  • Minimum of 2 years of experience as a Field Service Technician or in a related role
  • Strong technical aptitude and ability to troubleshoot and repair equipment
  • Excellent problem-solving and analytical skills
  • Proficient in using diagnostic tools and equipment
  • Ability to read and interpret technical manuals, schematics, and diagrams
  • Strong communication and customer service skills
  • Willingness to travel to customer sites as required
  • Valid driver's license and clean driving record

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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