Field Service Technician

21 hours ago

Boston, Massachusetts, United States Glory Global Solutions Ltd Full time
Job Title: Field Service Technician

As a Field Service Technician at GLORY Global Solutions Ltd, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary role will be to troubleshoot and repair high-speed cash-handling equipment, including coin sorters, teller cash dispensers, currency counters/wrappers, and point of sale (POS) equipment.

Main Responsibilities:
  • Directly manage all aspects of customer service and care with our clients
  • Independently troubleshoot and repair a variety of high-speed cash-handling equipment
  • Track and manage parts/tools
  • Stay abreast of changes in technical and functional elements of GLORY equipment
Requirements:
  • Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
  • Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
  • Excellent customer service and communication skills
  • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
  • Logical trouble shooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
  • AC/DC power distribution, and digital/analog circuitry
  • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
  • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
  • Hold a Valid Driver's License
Benefits:
  • 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
  • Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
  • MDLive – 24/7 Virtual Doctor plus a Nurse Line
  • Dental insurance
  • Vision insurance
  • FSA / Dependent Care
  • Voluntary Life Insurance
  • Basic Life insurance and AD&D – Company paid
  • Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
  • Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
  • Paid Sick days based on City/State requirements
  • Paid Holidays – 9 to 11 days based on start date
  • Professional development assistance
  • Education assistance
  • Adoption Assistance
  • Legal and ID Theft plans
  • Annual Bonus opportunity
  • Opportunities for internal promotions/career advancement
  • Company Vehicle/Insurance – this benefit only applies to certain positions

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