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Clinical Field Service Technician

2 months ago

Boston, Massachusetts, United States Ampcus Incorporated Full time

Clinical Field Service Technician

**Job Summary:**

We are seeking a dedicated Field Technician with 4 to 7 years of experience to support our team's technical needs. The ideal candidate will have a strong background in Service Desk, Field Services, and Desktop Support - Remote. This role involves analyzing geospatial data to support various projects and initiatives, ensuring high-quality service delivery, and providing technical support to remote teams.

**Key Responsibilities:**

* Provide support for users of computers and software systems.
* Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.
* Provide general training for relevant applications and hardware.
* Respond to client inquiries.
* Provide technical support to users.
* Troubleshoot hardware and software issues.
* Provide instructions or directly set up desktop hardware.
* Assist with installation of computer software and operating system updates.
* Record logs of rendered support.

**Requirements:**

* Bachelor's degree in Computer Science or similar field.
* Prior experience in desktop support or related field.
* In-depth knowledge of desktop hardware and software systems.
* Proficient in computer operating systems such as Max, Linux, and Windows.

**About Ampcus Incorporated:**

Ampcus Incorporated is a leading provider of technical services and solutions. We are committed to delivering high-quality service and support to our clients.