Field Service Technician

4 weeks ago

Boston, Massachusetts, United States National Carwash Solutions Full time
Job Title: Field Service Technician

National Carwash Solutions is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing preventive maintenance, repairing equipment, and installing replacement parts related to NCS vehicle wash equipment and accessories.

Key Responsibilities:
  • Perform service work on vehicle wash equipment and accessories, including troubleshooting electrical, electronic, and mechanical problems.
  • Replace, repair, or adjust parts and systems as necessary.
  • Inspect, calibrate, and check all chemicals in accordance with preventive maintenance contracts.
  • Run equipment through cycles to ensure the complete system is functioning properly.
  • Advises customers of necessary service work and makes recommendations for replacement of worn or damaged parts, systems, etc.
  • Provide information and training to customers regarding proper operation and general maintenance of equipment.
  • Develop and maintain good rapport with customers, striving to provide Positively Outrageous Service and ensure customer satisfaction.
  • May deliver parts or supplies to customers.
  • Completes work orders, expense reports, and daily and weekly time logs.
  • Maintain up-to-date knowledge of equipment changes or modification through various resources.
  • Maintains proper inventory of parts on service vehicle and in warehouse.
  • Responsible for knowing and complying with all service policies and procedures.
  • Keeps Service Manager informed of all significant problems, progress, or difficulties.
  • Responsible for following all policies and procedures pertaining to NCS's Quality System.
Requirements:
  • High school diploma or equivalent.
  • Associates Degree from a two-year college or technical/trade school plus a minimum of one (1) year industry-related experience; OR equivalent combination of education and experience.
  • Minimum of 3 years' experience as a field technician or related technician.
  • Industrial Mechanical, Pneumatics, PLC experience.
  • Electrical Experience - including 3 phase.
  • Bi-lingual skills required - English and Spanish.
  • Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years.
  • No impaired driving convictions within the past five (5) years and no charges currently pending.
  • Willing and able to travel assigned geography on a daily basis; may include overnights as needed.
  • Able to work rotating on-call weekend schedule, as assigned.
  • Ability to use basic math and writing skills.
  • Capable of accurately reading and interpreting schematics and blueprints.
  • Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions.
  • Ability to successfully work independently or within a team.
  • Forklift experience/certification desired but will train.
  • Committed to customer satisfaction and ability to adapt/respond to different personalities.
  • Ability to multi-task, prioritizes, and manages time effectively.
  • Intermediate computer skills, and email communication.
  • Must possess excellent communication and organizational skills.
  • Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents.
Benefits:
  • Medical, Dental, and Vision.
  • 401(k) Retirement and Savings Plan with matching contribution.
  • Life, AD&D, Accident and Critical Illness Insurance.
  • Short Term Disability.
  • Vacation, Sick and Holiday pay.
  • Health Saving Account and Flexible Spending Accounts.
  • Pet Insurance.
  • Employee Assistance Program.
  • Opportunity for Short Term and Long-Term Incentives.

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