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Los Angeles, United States Upward Bound House Full time
Job DescriptionJob DescriptionSalary: $24.00 - $27.00 per hour

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention.  With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.


Summary

The Thriving Families Program provides support and case management services to families with minor children. The case manager will support the family as they transition into housing and provide follow-up to ensure the long term stability in the community.

The position is also responsible for working with owners, landlords and property managers to identify housing opportunities for homeless families; introducing UBH’s programs and how they work to support families in housing. This includes educating prospective landlords on rental assistance programs, mitigating potential landlord/tenant related issues, and referral to additional resources and benefits to landlords and tenants. Additionally, this position will provide support and guidance to participants and landlords when issues in relation to participant’s housing occurs (e.g. late rents, habitability concerns, neighbor issues, etc.)

 

ESSENTIAL FUNCTIONS

  • Conduct comprehensive assessments of participants to develop Family Service Plan.
  • Provide case management services which include but are not limited to providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services and following up to ensure that the referrals were completed; tracking and documenting participant
  • Regular follow‐ups with participants to assess participant’s progress and need, including wellness checks to support participants well‐being.
  • Assist participants in all aspects of locating and securing permanent housing (identifying housing resources, communicating and negotiating with landlords, processing and submitting application, advocating for participants, coordinating the enrollment/leasing process, etc).
  • Document and maintain up‐to‐date information on services provided to participants in the Homeless Management Information System (HMIS), internal database system, and hard copy case files.
  • Perform site visits to prospective units to ensure they meet guidelines for habitability standards, including safety and security
  • Provide advocacy as needed to help address issues and barriers between landlord and participant. Work in tandem with the housing coordination/stabilization team to address any participant‐related issues.
  • Respond to complaints from landlords and participants related to housing
  • Collaborate with other partner agencies to ensure housing stability and resolve potential
  • Participate in staff meetings, case reviews and other relevant
  • Attend community meetings and other assigned meetings, events, workshops,
  • Other duties as

QUALIFICATIONS

  • Bachelor’s Degree and 2 years of experience in human services or significant work experience relevant to the position.
  • Experience working with homeless population; experience working with homeless families
  • Demonstrated knowledge of fair housing laws and
  • Exhibit high level of
  • Exhibit trauma informed care in working with
  • Ability to communicate effectively, both verbally and in writing; and follow detailed
  • Ability to work well in a team, as well as
  • Ability to maintain clear personal and professional
  • Ability to work effectively in constantly changing and sometimes demanding or chaotic
  • Ability to solve problems, make decisions, resolve conflicts and demonstrate
  • Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness.
  • Ability to respond responsibly in emergency and crisis
  • Ability to occasionally work varied hours/days including
  • Basic computer skills including use of Microsoft Windows Office Suite programs and using a data management
  • Valid California driver’s license and proof of auto

 

MANDATORY REQUIREMENTS

  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening

 

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

  • Maintain a safe work environment and confidentiality at all times.
  • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
  • Organize and prioritize multiple activities to meet all external and internal deadlines.
  • Maintain professional demeanor that reflects positively on the agency.
  • Demonstrate respect and courtesy toward others.
  • Able to thrive in a work environment emphasizing teamwork and collaboration.
  • Respond in a timely manner in all aspects of communication.
  • Work with average supervision.
  • Perform other duties as assigned.