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Case Manager
3 months ago
Consumer Advocacy law firm in Santa Monica is seeking a driven and determined professional to become part of its rapidly growing team The ideal candidate will be responsible for interacting with clients by providing them with case status updates and obtaining critical information from clients during the settlement phase of the case. The job responsibilities include –
RESPONSIBILITIES
- Understanding the general phases of a civil lawsuit.
- Updating clients on the status of their case.
- Answering general questions from clients about the different phases of their case.
- Interacting with defense counsel and car dealerships to schedule vehicle surrenders.
- Assisting clients in assembling documents required for the settlement of their case.
QUALIFICATIONS
- Aligning with our Firm’s core values, the ideal candidate is someone who has –
- Has the ability to fluently speak and read Spanish.
- An associate’s or bachelor’s degree.
- Previous experience with tele-marketing, intake and/or handling high volume of calls on a daily basis (prior experience in a law firm is not required, but preferred).
- The ability to be polite, professional and eloquent while speaking with clients.
- The ability to pay close attention to detail and must have strong organizational skills.
- The ability to communicate effectively, listen closely and convey questions and instructions clearly.
- Persistence and patience with following up and helping clients.
- The ability to thrive in a fast-paced environment and a high volume workload.
- Excellent verbal and written communication skills and a professional demeanor.
- The ability to work cohesively and constructively with all levels of firm personnel.
- The ability to work independently, manage a large workload and keep deadlines.
