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Appointment Coordinator
2 months ago
Mental Health and Medical Administrative Assistant
(Appointment Coordinator/Driver)
Out-Patient Services in North Hollywood
Position Schedule: Monday - Friday (8:00am - 4:00pm)
Off weekends and most major holidays
Job Summary:
We are seeking a dedicated and compassionate individual to fill the role of Appointment Coordinator/Driver. This position involves transporting individuals with mental health challenges to and from appointments, treatment facilities, and other locations as needed. The driver will play a crucial role in ensuring the safety, comfort, and well-being of the clients during transportation. Scheduling and coordinating medical appointments, images/labs and other
Qualifications:
Medical Assistant Program or Certified Nursing Assistant preferred, with a preference for candidates with at least two years of experience. Knowledge of clinical terms, CPR and first aid certification, basic computer skills, and current De-escalation Training certification are desirable.
Responsibilities and Duties:
Client Care/Supervision
At ASC, our focus is always on meeting our clients' needs and providing exceptional services. As a healthcare and mental health administrative assistant, you will have the opportunity to make a meaningful impact on our clients' lives. Your responsibilities include:
- Handling administrative and clerical tasks.
- Preparing clients' medical records.
- Acting as a liaison between the program nurse and clinical services.
- Incorporating individual needs into direct service and sharing client progress.
- Maintain a professional and empathetic demeanor when interacting with clients.
- Assisting with crisis intervention, working collaboratively with the team and clients.
- Collaborating with healthcare providers to schedule lab work and appointments.
- Documenting the services provided in electronic health record and collect and document vital signs.
- Responsible with maintaining Microsoft excel logs that relate to client care.
- Safely transport individuals with mental health challenges to various appointment destinations in a timely manner (appointments can include; medical, dental, images/lab, podiatry, specialist, optometrist and others.
- Follow established routes and schedules, while also being flexible to accommodate any changes or unforeseen circumstances.
- Ensure the safety and security of clients at all times during appointments.
- Demonstrate sensitivity, provide support and modeling when assisting clients in the community.
- Maintain the cleanliness and organization of the vehicle, perform routine inspections and maintenance checks.
- Communicate effectively with supervisors, and other team members to provide updates on schedules, delays, or any passenger-related concerns.
- Uphold confidentiality and privacy standards in accordance with regulations and organizational policies.
- Provide assistance to clients as needed, which may include helping with light mobility, navigating locations, or offering support during appointments.
- Schedule: This full-time position offers flexibility to accommodate individual providers' needs within our program, Appointment Coordinator position operates Monday - Friday (after hours/weekends as needed).
- Instruction: As an administrative assistant, you will directly assist clients by modeling healthy communication and helping them overcome challenges in personal care.
- Meetings: Your active participation in staff meetings and training activities contributes to the collaborative and continuous improvement efforts of our multidisciplinary team.
- Other: Confidentiality and promptly reporting unusual situations or problems to your supervisor ensures a supportive and secure environment for our clients and caregiver's.
- Must have a clean driving record.
- Must pass federal/state required background check
- And other work duties as assigned.
Job Requirements:
- Preferred (not required): Certificate from a Medical Assistant Program or Certified Nursing Assistant is preferred. 2+ years' experience is a plus, mental health experience a plus.
- Valid California driver's license, and a clean driving history.
- Recent health screening and TB test.
- No criminal history, verified by fingerprinting and background check.
- Excellent communication, organizational skills, and personal qualities of warmth, humor, respect, professionalism, and teamwork.
- CPR and first aid certification (within 30 days after employment).
- Proficiency in basic computer applications (Word, Excel, Exym-EHR, other medical databases (employer will provide training)).
- De-escalation Training certification (provided by ASC).
- Ability to remain calm and composed in stressful situations while demonstrating compassion and empathy.
- Flexibility to adapt to changing schedules and priorities.
- The job may require driving in various weather conditions and traffic situations.
- Available to be flexible with the day-to-day activities
- Adapt to unforeseen expectations, maintain organization within job role and have excellent communication with supervisor/team members.
These requirements are essential in enabling us to deliver empathetic care and support to our clients.
