Aircraft Dispatch Manager

1 month ago

Kansas City, United States Eastern Airlines LLC Full time
Job DescriptionJob Description

Position/Title: Manager of Aircraft Dispatch

Reports to: 119 Director of Operations

Location: Kansas City, MO


Overview

At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.

Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.

This summary provides a listing of the knowledge, skills and abilities that are critical components of the position for Aircraft Dispatch Manager.

General

This is a full-time position that will report to the 119 Director of Operations and interacts with the Chief Pilot, Director of Inflight, Director of Maintenance, Manager of Crew Scheduling, and Manager of Maintenance Control. The Manager of Aircraft Dispatch is responsible overseeing the day-to-day flight dispatching and logistics of the airline relating to aircraft, security, personnel and costs. The successful candidate will be able to demonstrate a thorough knowledge and understanding of all FAR Part 121 aircraft dispatch requirements. Good communication skills are required, and the successful candidate must be able to exhibit the values and culture of the company while working with flight crews in a fast paced/dynamic environment.


Duties and Responsibilities

The duties of the Aircraft Dispatcher Manager are as follows:

  • The Aircraft Dispatch Manager must be highly knowledgeable of FAA Regulations, the Company’s GOM, SOCM, OpSpecs, and other materials pertinent to the duties;
  • Must be highly knowledgeable in-flight dispatching, logistic support and must be able to make time-dependent logistical decisions relating to the safety of flight, security, personnel, and costs;
  • Exercises sound-good judgement at all times to ensure least amount of risk to the airlines daily dispatch operations while making common sense decisions that help to ensure good productivity and efficiency;
  • Oversees aircraft dispatchers to ensure that flight operations are conducted in a professional manner and in accordance with applicable FAA regulations, Company’s GOM, SOCM, and OpSpecs;
  • Puts policies and procedures in place, and makes recommendations to higher level management that helps ensure the safety of passengers and aircraft;
  • Manages aircraft dispatchers to ensure that flights are released in accordance with appropriate regulations and policies at all times in accordance with 14 CFR FAR Part 121 Domestic and Flag regulations;
  • Facilitates communication between dispatch team and others such as for scheduled and non-scheduled aircraft maintenance with the Director of Maintenance, Maintenance Control, or designee;
  • Generates reports and responsible for the dispatch department records to ensure accurate reporting, currency, accounting, and retention as required;
  • Ensures that all aircraft dispatchers remain current in their qualifications by coordinating all recurrent training and ensures all new hires are properly training and qualified before beginning their duties;
  • Works with outside vendors at the direction of higher-level management to ensure systems remain reliable and identifies areas for improvement relating to systems or resources;
  • Other duties and responsibilities as assigned by Director of SOC;


Qualifications

  • FAA Aircraft Dispatchers license is required
  • Associate degree or higher preferred
  • 3-5 years of previous experience of working in an aircraft dispatch environment for a Part 121 or Part 135 air carrier; international experience preferred
  • 3-5 years of previous supervisory and/or leadership experience is required
  • 3-5 years of customer service experience, airline or travel related environment preferred
  • Reliable and self-motivated with a positive attitude
  • Able to multitask efficiently and effectively to meet deadlines
  • Interpersonal, written and verbal communication skills
  • PC proficient in Microsoft Office products and general internet applications
  • Ability to work any shift including evenings, weekends, holidays and overtime as needed
  • Ability to read, write, speak and understand English
  • Pass a two (2) year drug and alcohol background check, pre-employment drug test, and criminal history records check (CHRC)
  • Eligible to work in the United States.


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