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Quality Assurance Claims Coordinator

2 months ago

South Hackensack, United States J Josephson Full time
Job DescriptionJob Description

Position: Claims Coordinator

Reporting to:Customer Service Manager

Department: Customer Service

Summary: This position will be responsible for working with QC and other departments to coordinate acceptable outcomes on distributor quality complaints. Effectively execute company processes while researching claims and project situations, in reaching project resolution. Assist with general customer service work flow, as time allows.

RESPONSIBILITIES

Credits/Adjustments/Complaints:

  • Receive and review all customer complaint inquiries
  • Investigate complaint input and research company systems for order/product details
  • Coordinate and follow-up with QC team and others internally in assessing claims
  • Communicate with customers throughout the process, including project resolution
  • Process adjustments or credit entries
  • Maintain company log, adjusting for new cases, and reporting results and trends

Return Authorization:

  • Gather information for a customer return
  • Qualify the return and re-stocking charge(s)
  • Coordinate with Warehouse upon receipt

Other Customer Service activities

  • Order entry
  • Price quote inquiries
  • Update price lists
  • Customs

QUALIFICATIONS

Job Skills:

  • Strong Communication skills - verbal, written, and interpersonal
  • Able to thrive and perform in changing, fast-paced, and demanding environment
  • Troubleshooting, problem-solving, prioritization and multi-tasking skills are required
  • Excellent attention to detail/accuracy,
  • Ability to follow-up and meet deadlines
  • Computer skills, including ERP, Outlook, Excel
  • Able to work with customers, and manufacturing, QC and warehouse teams

Education/Experience:

  • 2+ years in Customer Service, manufacturing experience preferred
  • Associate's degree in Business or other related major or equivalent work experience