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Outbound Sales Supervisor
2 months ago
- Outbound Sales Supervisor manages the day-to-day activity in the Outbound Department to ensure the Outbound Inside Sales Reps (ISR) are meeting goals and expectations
- Coaching and motivating Outbound ISRs and providing real-time feedback.
- Coach each Outbound ISR to the scripting and preferred methodology in the Outbound Department.
- Develop onboard and continuous trainings for Outbound ISRs.
- Provide feedback and when needed performance improvement plans to direct Outbound ISRs to get back to standards
- Attend departmental meetings to become abreast of company policy updates and direction
- Make calls to prospective customers in the database with the intent of setting high quality appointments and demonstrating process/methodology to the OISRs
- Ability to Teach and demonstrate the methodology.
- Excellent team relations, empathetic, personable, and communication skills
- Exceptional leadership skills
- Ability to work with a sense of urgency to complete responsibilities timely
- Must be able to organize & prioritize
- Ability to adapt welland accept/ give feedbackin a changing environment
- Ability to find resolution, deliver difficult feedback and advise management
- High School Diploma or equivalent preferred
- Minimum of 1 year in ISR role (or similar) - AND
- Must have a minimum of 1 year Coach experience (or similar) - AND
- Minimum 1 years experience managing a team
- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to physicians
- Alight-Personal Health Advocate
- Prescription drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal life insurance
- Short-term disability Insurance (STD)
- Long-term disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
- Paid Volunteer Time
- 401k with 50% match up to 6% of your annual pay
- Tuition Reimbursement
- Amazing Corporate culture
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