See more Collapse

Customer Experience Specialist

1 month ago

Irvine, United States Pacific Rim Capital Full time

Why PRC:

PRC is the largest independent lessor of Material Handling Equipment in North America. PRC has recently announced a partnership with Fuyo General Lease Co., LTD. With the partnership, we are poised to accelerate our market share, portfolio offering, and global expansion.

PRC's expertise, innovative tools, data analytics, and technological services help our customers competitively finance their assets, along with optimizing their fleets. PRC manages a portfolio with over $1B in assets providing global coverage including U.S., Canada, Mexico, and Europe.

PRC functions as its own lease originator, servicer, and equity investor. PRC provides lease financing services for a spectrum of assets including Material Handling Equipment, IT Equipment, Production/Machinery, Renewable/Clean Energy Assets, Construction Equipment, Maintenance Equipment, Test/Measuring Assets, and others.

PRC is annually listed as one of Orange County, California's fastest growing private companies by the Orange County Business Journal.

Job Summary: The Customer Experience Specialist (CXS) is the linchpin in the customer's leasing journey, seamlessly navigating from initiation to ongoing management. With a keen emphasis on customer experience, they deftly engage, educate, and guide clients through every phase of their lease. In synergy with Portfolio Specialists, CXSs ensure a holistic and unparalleled leasing experience for every client. We need a candidate that is Bilingual Spanish/English.

Key Responsibilities:

  • Client Engagement: Serve as the primary point of contact from the award phase through to lease commencement, ensuring a smooth and informed transition for clients.
  • Customer Experience Leadership: Champion an outstanding experience for lessees across the leasing lifecycle. This includes proactive education on the PRC process during onboarding and responsive assistance to emergent needs.
  • Documentation: Collect, verify, and maintain essential documents related to leases and affiliated transactions.
  • Lease Oversight: Administer all lease-related contractual and administrative obligations, guaranteeing precise and prompt lease setups.
  • Internal Collaboration: Act as a crucial bridge between internal teams and clients, ensuring seamless communication and alignment of all involved parties.
  • Request Coordination: Manage all incoming and outgoing client requests. This involves directing them to the appropriate departments and overseeing their timely resolution.
  • Conflict Management: Address and resolve any discrepancies between PRC requirements and lessee needs. Ensure issues are escalated when needed, with resolutions documented and enacted.
  • Tailored Customer Support: Cater to the distinct needs of each client, encompassing tasks like onboarding, offboarding, portal demonstrations, and meeting scheduling.
Skills Required:

Interpersonal
  • Customer Service Orientation: Promptly address and collaborate with PRC personnel to resolve issues, sensing and acting upon customer sentiment.
  • Communication Skills: Engage comfortably with clients via phone, email, and video, demonstrating superior written and oral communication capabilities.
  • Emotional Intelligence: Gauge and influence client sentiment positively throughout the leasing process, always staying attuned to signs of satisfaction or dissatisfaction.
  • Attention to Detail: Ensure accuracy and comprehensiveness when collecting and verifying essential documents, managing contractual obligations, and overseeing administrative tasks.
  • Problem-Spotting Skills: Aptitude to identify potential discrepancies or issues early on, even before they escalate, ensuring proactive management.
  • Adaptability: Ability to adjust to changing client needs or organizational processes, ensuring that the leasing experience remains consistent and high-quality.
  • Organizational Abilities: Display solid time management, email management, prioritization skills, and teamwork, particularly in supporting Account Executives. Aim for sustained, satisfying customer relationships.
  • Collaboration and Teamwork: Ability to work harmoniously with diverse internal teams, ensuring alignment in objectives and processes.
  • Extreme Ownership Approach: Embody a mindset of complete accountability, especially when navigating the multifaceted end-of-lease phase. Work persistently across departments to mitigate challenges and deliver optimal client outcomes.
  • Cross-Cultural Skills: Ability to effectively engage with clients from diverse cultural backgrounds, ensuring a universally high-quality customer experience.
Technical Proficiencies
  • Core Platforms: Mastery in our CRM (Creatio) for workflow management, customer portal for client interfacing, and PRC reporting for lease tracking. Ensure seamless navigation and optimal use of these platforms to enhance the leasing experience.
  • Supporting Tools: E-mail management systems, and virtual conferencing platforms. Understanding the integration points and the flow of data between these systems to maintain consistency in information.
  • Data Management: Ability to extract, interpret, and manage data from multiple sources. This includes proficiency in consolidating diverse data points and understanding the significance of each in the context of lease management.
  • Reporting Acumen: Ability to present findings in an easy-to-understand format. This ensures timely delivery of essential reports to stakeholders and aids in proactive decision-making.
  • Digital Adaptability: Proficient in adapting to and leveraging new digital tools and technologies that enhance customer engagement and streamline the leasing process. Embrace innovations that add value to the leasing lifecycle and the overall client experience.
  • Documentation Skills: While using the core platforms and tools, ensure that all relevant documentation is stored, organized, and easily retrievable. This not only aids in day-to-day operations but also ensures compliance and audit readiness.
Successful Core Competencies for a CXS:
  • Communicates Effectively
  • Action Orientation
  • Customer Focus
  • Drives Results
  • Tech Savvy
  • Nimble Learning
  • Resourcefulness
Compensation and Benefits:
  • Pay is competitive to the market
  • Medical, Dental, Vision, Life Insurance, Employee Assistance Program, and 401(k) with a match is provided to full-time employees
  • PTO is accrued at three weeks per year
  • There are 11.5 holidays observed and paid in the year
  • We offer a hybrid work once you are fully ramped up in your role
  • We have a volunteer-based culture committee you can join to help shape our culture
  • We have monthly company activities and quarterly team building activities
  • Our beautiful office is centrally located in Orange County, CA with a modern environment and sit stand desks
  • Snacks, Fancy coffee, and tea are provided daily

We have other current jobs related to this field that you can find below

  • Customer Experience Specialist

    2 months ago

    Irvine, United States Pacific Rim Capital Full time

    Job DescriptionJob DescriptionSalary: $58k-74kWhy PRC:PRC is the largest independent lessor of Material Handling Equipment in North America. PRC has recently announced a partnership with Fuyo General Lease Co., LTD. With the partnership, we are poised to accelerate our market share, portfolio offering, and global expansion.PRC’s expertise, innovative...

  • Customer Experience Specialist

    3 weeks ago

    Irvine, United States Pacific Rim Capital Full time

    Job DescriptionJob DescriptionSalary: $58k-74kWhy PRC:PRC is the largest independent lessor of Material Handling Equipment in North America. PRC has recently announced a partnership with Fuyo General Lease Co., LTD. With the partnership, we are poised to accelerate our market share, portfolio offering, and global expansion.PRC’s expertise, innovative...

  • Customer Experience Specialist

    2 weeks ago

    Irvine, United States Pacific Rim Capital Full time

    Why PRC: PRC is the largest independent lessor of Material Handling Equipment in North America. PRC has recently announced a partnership with Fuyo General Lease Co., LTD. With the partnership, we are poised to accelerate our market share, portfolio offering, and global expansion. PRC’s expertise, innovative tools, data analytics, and technological...

  • Customer Experience Specialist

    7 days ago

    Irvine, United States Hyperice Full time

    Hyperice pushes the boundaries of innovation to better serve athletes everywhere - allowing you to keep moving the way you want to, when you want to. Our suite of products helps prime your body and mind to be at their best, so you can always find the simple fun in doing what you love to do, more. **Responsibilities** - Provide and enhance the Hyperice...

  • Customer Experience Associate

    5 days ago

    Irvine, United States ArborNote Software Full time

    **INDUSTRY LEADER IN BUSINESS MANAGEMENT SOFTWARE FOR THE GREEN INDUSTRY IS LOOKING FOR AN AMAZING, PART-TIME CUSTOMER EXPERIENCE SPECIALIST** You may be reading this because you are looking for an opportunity to thrive in an environment where Customer Experience is #1. You’ve always wanted to join a great team of people and contribute. A team that drives...

  • Resident Experience Specialist

    2 weeks ago

    Irvine, United States FirstService Residential Full time

    **Job Overview**: *** The **Resident Experience Specialist** will provide residents, board members, and vendors with the highest level of service excellence by providing information in response to inquiries, concerns and requests about products and services. In addition, the Resident Experience Specialist will resolve complaints, errors, account questions,...

  • Resident Experience Specialist

    3 weeks ago

    Irvine, United States FirstService Residential Full time

    **Job Overview**: *** The **Resident Experience Specialist** will provide residents, board members, and vendors with the highest level of service excellence by providing information in response to inquiries, concerns and requests about products and services. In addition, the Resident Experience Specialist will resolve complaints, errors, account questions,...

  • Customer Relations Specialist

    3 weeks ago

    Irvine, United States Royalty Exit Solutions Full time

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist/Client retention specialist. As a Customer Specialist, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a great opportunity for someone who...

  • Customer Service Specialist

    3 weeks ago

    Irvine, United States Evs Full time

    Customer Service Specialist We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full...

  • Customer Service

    2 months ago

    Irvine, United States Evs Full time

    We are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client's marketing & customer service team! The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area! As...

  • Customer Service

    2 weeks ago

    Irvine, United States Evs Full time

    We are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client's marketing & customer service team! The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area! As...

  • Customer Service

    2 weeks ago

    Irvine, United States EVS Inc Full time

    Job DescriptionJob DescriptionWe are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client’s marketing & customer service team!The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place...

  • Customer Care Specialist

    5 days ago

    Irvine, California, United States Solugenix Corp Full time

    Customer Care SpecialistSolugenix is currently partnering with a client to find a dedicated Customer Care Specialist in the vibrant city of Irvine, CA. This role offers a competitive pay of $20 per hour. The position requires you to work 3 days a week at the office and 2 days from the comfort of your home.Working Hours:Onsite: 7AM - 3:30PMRemote: 6AM -...

  • Guest Experience Specialist

    2 months ago

    Irvine, United States Marriott International, Inc Full time

    **Additional Information** Part Time, Night Audit, Pay: $24.30/hour **Job Number** 24077374 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Irvine John Wayne Airport/Orange County, 2701 Main Street, Irvine, California, United States VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Experience Specialist

    2 months ago

    Irvine, United States Marriott International Full time

    Job Number 24068323 Job Category Rooms & Guest Services Operations Location Residence Inn Irvine Spectrum, 10 Morgan Street, Irvine, California, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Specialist

    2 weeks ago

    Irvine, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk...

  • Guest Experience Specialist

    2 weeks ago

    Irvine, United States Marriott International Full time

    Job Number 24068323 Job Category Rooms & Guest Services Operations Location Residence Inn Irvine Spectrum, 10 Morgan Street, Irvine, California, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Specialist

    2 months ago

    Irvine, United States Residence Inn by Marriott Irvine Spectrum Full time

    Job Number 24068323Job Category Rooms & Guest Services OperationsLocation Residence Inn Irvine Spectrum, 10 Morgan Street, Irvine, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Specialist

    3 weeks ago

    Irvine, California, United States Residence Inn by Marriott Irvine Spectrum Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Irvine Spectrum, 10 Morgan Street, Irvine, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Guest Experience Specialist

    2 months ago

    Irvine, California, United States Residence Inn by Marriott Irvine Spectrum Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Irvine Spectrum, 10 Morgan Street, Irvine, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...