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Customer Service Administrative Assistant
3 months ago
Customer Service Administrative Assistant Job Summary
We are seeking a part-time (25-30 hours) highly motivated, organized and proactive Customer Service Administrative Assistant to join our non-profit organization. We are a small close-knit, office. The ideal candidate has a professional phone manner, is reliable, organized, has great attention to detail and a positive attitude. Spanish is not required.
You will support our team by assisting members with their questions, providing information regarding the organization, its programs and benefits of membership. Other tasks include assist with technical issues as needed, data input, bulk email distribution, website content management.
Duties and Responsibilities
·Update membership and other electronic records.
·Responsible for providing exceptional customer service to our members
·Develop and maintain a knowledge base of membership benefits and services.
·Provide information about the organization, its publications, and programs.
·Troubleshoot and resolve issues and concerns
·Support office staff and executives with clerical tasks
·Answer phones in a professional manner and take detailed messages
·Handle daily email correspondence and the preparation of outgoing mail and packages
·Help prepare presentation & event materials
·Other clerical/administrative support tasks as assigned
Requirements and Qualifications
High school diploma or GED certificate
1+ years of experience as an administrative assistant, customer service representative or related field
Fluent English with excellent communication skills, both written and verbal
Proficient with Microsoft Suite, Google Drive. Knowledge of Adobe Creative Cloud
Excellent customer service skills and attention to detail
Ability to prioritize and multitask
Self-starter who works well independently
Positive and Professional demeanor
Develop and maintain a knowledge base of membership benefits and services.
Provide information about the organization, its publications, and programs.
Other clerical/administrative tasks as assigned
Company DescriptionWe are the Headquarters of a 100+ year-old national and international horticultural society and a 501(c)(3) nonprofit organization governed by a volunteer Board of Trustees and Executive Committee.Company DescriptionWe are the Headquarters of a 100+ year-old national and international horticultural society and a 501(c)(3) nonprofit organization governed by a volunteer Board of Trustees and Executive Committee.
