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Call Centre Representative

4 months ago

Lexington, United States Prime Hires Full time
Job DescriptionJob Description

IT Call Centre Rep
Pay Rate: $20/hour
Location: Oak Grove area, Lexington, SC

Work Type: Onsite
Start Date: ASAP
Contract Duration: 1 year
Schedule: 5 days per week between Monday-Sunday
Shift time: 8 hour shifts between the hours of 6:00am-10:30pm 

Rotational shifts with 1 month notice

SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Job description below - Tech Support Call Center role

MUST HAVE
1.) Above average computing and navigational skills
2.) Exceptional customer service skills in a client facing role such as a call center/tech support role - must have exp. with customer support
3.) Team player who collaborates effectively with peers and other teams but can also work well independently
4.) Good knowledge of Microsoft Office 365 (Word, Excel, OneNote and PowerPoint)
5.) Ability to type at least 30 words per minute
6.) Required 5 Days a week on site
7.) Looking to grow in IT – willing to learn and grow into the role
8.) Call Center with Technical Support Background – troubleshooting experience
9.) Knockout Questionnaire is completed and attached with submission (candidates are to bring preliminary questionnaire to interview)
10.) Access to a mobile device for multi factor authentication

NICE TO HAVE
1.) IT Helpdesk experience/Experience with Ticketing
2.) Technical degree and/or IT Certification preferred.
3.) General knowledge and understanding of PC hardware and components.

EDUCATION: High school education required. 

Job Description

The primary accountability of this position is to provide first level technical support. Key responsibilities include:

(1) Respond to a variety of inbound colleague calls/emails
(2) Ensure accurate and detailed problem documentation/ticketing
(3) Provide timely escalation and follow-up with support groups and colleagues
(4) Identify and escalate wide-impact or potential wide-impacting outages
(4) Identify trends and opportunities for improvement as well as provide ongoing feedback
(5) Build ongoing support proficiency for other skills and applications

 

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.  We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.  We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company DescriptionAt Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.Company DescriptionAt Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.