Customer Experience Representative

1 month ago


Lexington, Kentucky, United States Enterprise Holdings Full time
Customer Experience Representative

At Enterprise Holdings, we're looking for a Customer Experience Representative to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems and required vehicle maintenance
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
  • Perform miscellaneous and backup duties as assigned
Requirements:
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Apart from religious observation, must be able to work the following shift/schedule:
    • Thursday-Monday 7:30am-5:00pm
    • Monday-Friday 9:30am-7:00pm

We offer a competitive salary, paid time off, employee rental car discounts, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, training and development opportunities, and a positive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates.



  • Lexington, Kentucky, United States Diventures Full time

    Job DescriptionAt Diventures, we strive to create unforgettable experiences for our customers. As a Customer Experience Specialist, you will play a vital role in achieving this goal by providing exceptional service, sharing product knowledge, and facilitating sales in our store.The ideal candidate will be confident in presenting information to customers,...


  • Lexington, Kentucky, United States Buffalo Wild Wings Full time

    Work in a fast-paced environment as a Customer Service Representative at Buffalo Wild Wings South Broadway. You'll be responsible for managing takeout orders, assisting guests with their payments, and making a great first impression on every guest who walks through the door. This role is perfect for individuals who are passionate about delivering exceptional...


  • Lexington, Kentucky, United States Randstad Full time

    Customer Service Representative OpportunityRandstad is seeking a highly skilled Customer Service Representative to join our team in Lexington, KY. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and driving sales growth.Key Responsibilities:Provide timely and effective resolution to customer...


  • Lexington, Kentucky, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your primary duties will include operating all equipment, stocking ingredients, preparing product, receiving and processing telephone orders, taking inventory, and completing associated paperwork....


  • Lexington, Kentucky, United States Wise Staffing Group Full time

    Job DescriptionJob DescriptionOverviewWe are seeking a skilled Customer Service Representative to provide exceptional service to our guests. This role will involve hosting, serving, and delivering outstanding customer experiences.Key ResponsibilitiesReview guest arrival lists to offer a warm and personalized greeting.Anticipate guest needs and establish a...


  • Lexington, Kentucky, United States The Children's Place Full time

    Job Summary: The Customer Service Representative will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the Store Leadership Team to achieve all company goals and initiatives. Key Responsibilities: Key Accountabilities: Be aware of customer activity and respond with a sense of...


  • Lexington, Kentucky, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at Marshalls. As a key member of our front-of-store team, you will be responsible for promoting an excellent customer experience, leading by example, and maintaining a clean and organized store.This is a fantastic opportunity to grow your...


  • Lexington, Kentucky, United States Credit Solutions LLC Full time

    About the RoleCredit Solutions LLC is seeking a highly skilled and empathetic Healthcare Customer Service Representative to join our team. As a key member of our organization, you will be the first point of contact for patients, providing exceptional customer service and resolving medical balances.Key ResponsibilitiesActive listening and negotiation with...


  • Lexington, Kentucky, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers and...


  • Lexington, Kentucky, United States John Parkhurst - State Farm Agent Full time

    Job DescriptionAs a Customer Relations Representative with John Parkhurst - State Farm Agent, you will be responsible for establishing and maintaining strong relationships with customers, providing exceptional customer service, and educating them about insurance options. This role requires excellent communication skills, self-motivation, and a proactive...


  • Lexington, Kentucky, United States Genuine Parts Company Full time

    Job Summary:The Customer Service Representative II plays a vital role in ensuring customer expectations are met and exceeded. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities:Process customer orders efficiently and accurately via various channels, including...


  • Lexington, Kentucky, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sam's Club. As a key member of our front-end team, you will be responsible for providing exceptional service to our members, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...


  • Lexington, Kentucky, United States Chick-fil-A Fayette Mall Full time

    Job DescriptionWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our front counter and kitchen team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Provide friendly and...


  • Lexington, Kentucky, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:Assist...


  • Lexington, Kentucky, United States Mr Appliance Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesReceive and respond to customer inquiries in a professional and courteous...


  • Lexington, Kentucky, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Your responsibilities will include assisting customers with...


  • Lexington, Kentucky, United States Knitwell Group Full time

    About Our TeamAt Knitwell Group, we're passionate about empowering women to find their authentic self-expression through our modern, feminine clothing. We're seeking a Sales Associate to join our dynamic team at LOFT in Lexington, KY. As a Sales Associate, you'll play a critical role in creating personalized customer experiences that exceed our customers'...


  • Lexington, Kentucky, United States Fifth Third Full time

    Transform Customer ExperiencesWe're seeking a highly skilled Customer Service Representative Lead to join our team at Fifth Third Bank. As a key member of our Financial Center team, you'll play a vital role in delivering exceptional customer service and driving business growth.Key Responsibilities: Provide top-notch customer service, ensuring that every...


  • Lexington, Kentucky, United States Credit Solutions LLC Full time

    Job SummaryCredit Solutions LLC is seeking a highly skilled Healthcare Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to patients, resolving medical balances, and negotiating payments.Our ideal candidate will possess excellent communication skills, a...


  • Lexington, Kentucky, United States Jared Full time

    Key Responsibilities:As a Sales Associate/Jewelry Specialist at Jared, you will be responsible for delivering exceptional customer experiences. This includes engaging customers in conversation to understand their needs and desires, presenting merchandise, and sharing detailed information about product features and benefits. Additionally, you will provide...