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Medical Call Center Representative

4 weeks ago

Lexington, United States Baptist Health Full time
Job Description:

Job Description

Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504.

Position Responsibilities
  • Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
  • Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
  • Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
  • Indexes medical records according to defined processes.
  • Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
  • Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
  • Demonstrates strong telephone communication and etiquette skills.
  • Maintain composure during moments of stress and maintain a helpful disposition at all times.
  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Minimum Education, Training, and Experience Required
  • High School Diploma or equivalent.
  • Strong computer skills.
  • Strong research and problem-solving abilities.
  • Must be able to successfully pass a thorough background check and drug screen.
  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.


If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now

Baptist Health is an Equal Employment Opportunity employer.