Desktop Support Engineer

4 weeks ago


Des Moines, United States Avance Consulting Full time
Job DescriptionJob Description

Location: Des Moines, IOWA (Day1 Onsite)

Type: Fulltime

Experience: 8 to 10 Years

 

Job Description

  • Lead a team of L2 Desktop Support field engineers

  • Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printers

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners

  • Providing Remote support using tools like Bomgar for remote sites

  • Manage the dispatch activities for remote sites and ensure resolution for the issues reported.

  • Asset Management and Weekly status reporting

  • Client installation and troubleshooting

  • Re Imaging and software patch installation

  • Last level of Technical Escalation for desktop support tickets

  • Able to perform root cause analysis and forensic analysis.

  • Vendor management and documentation

  • Report Information security incidents and weaknesses to Operations manager and CISO
     

Knowledge, Skills & Competencies:

  • Hands on experience in desktop support

  • Hands on IMAC of desktops and Laptops

  • Troubleshoot and install MS Office, Applications and

  • Troubleshot MAC OS basic issues

  • Hands-on experience with Windows/Linux/Mac OS environments.

  • Working knowledge of office automation products and computer peripherals, like printers and scanners.

  • Knowledge of network security practices and anti-virus programs.

  • Expert Level Administration of Hardware and Firmware exposure to physical system environments.

  • Analytical skills to accurately identify the root cause.

  • Experience of working with customers through direct interaction during support and change management activities.

  • Excellent verbal and written communication skills.

  • Effective team player as well as ability to drive autonomously.



  • Des Moines, United States Avance Consulting Full time

    Job DescriptionJob DescriptionDesktop Support EngineerLocation: Des Moines, IOWA (Day1 Onsite)Experience: 8 to 10 Years Job DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printersInstalling and...


  • Des Moines, United States Avance Consulting Full time

    Job DescriptionJob DescriptionDesktop Support EngineerLocation: Des Moines, IOWA (Day1 Onsite)Type: FulltimeExperience: 8 to 10 YearsJob DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/...


  • Des Moines, United States Avance Consulting Full time

    Desktop Support EngineerLocation: Des Moines, IOWA (Day1 Onsite)Type: FulltimeExperience: 8 to 10 YearsJob DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printersInstalling and configuring...


  • Des Moines, United States Intellyk Inc Full time

    Job DescriptionJob DescriptionTitle : Desktop Support EngineerLocation: Des Moines, Iowa (On-site)Duration: Contract to Hire Experience: 8 to 10 Years Job DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and...


  • Des Moines, United States Siri InfoSolutions Inc Full time

    Job DescriptionJob DescriptionJob DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printersInstalling and configuring computer hardware, software, systems, networks, printers, and scannersProviding...


  • Des Moines, United States Avance Consulting Full time

    Job DescriptionJob DescriptionLocation: Des Moines, IOWA (Day1 Onsite)Type: FulltimeExperience: 8 to 10 Years Job DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printersInstalling and configuring...


  • Des Moines, United States Tech M USAAvance Consulting Full time

    Location: Des Moines, IOWA (Day1 Onsite) Type: Fulltime Experience: 8 to 10 Years Job Description Lead a team of L2 Desktop Support field engineers Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printers Installing and configuring computer hardware,...

  • Desktop Engineer

    2 weeks ago


    Des Moines, United States Stellar Consulting Solutions, LLC Full time

    Role: Desktop EngineerLocation: Des Moines, IA (Onsite)Pay: $30-$34 hourly on W2 (without benefits)Number of days onsite-5Mandatory Skill: SCCM – Patching & packaging, Intune, Windows 10/11 supportGood To have Skill- AzureAdditional Skills: MSI Packaging, Microsoft Azure, Azure Deployment, SCCM.Additional experience in Active Directory Group Policy...

  • Desktop Engineer

    2 weeks ago


    Des Moines, United States Stellar Consulting Solutions, LLC Full time

    Role: Desktop EngineerLocation: Des Moines, IA (Onsite)Pay: $30-$34 hourly on W2 (without benefits)Number of days onsite-5Mandatory Skill: SCCM – Patching & packaging, Intune, Windows 10/11 supportGood To have Skill- AzureAdditional Skills: MSI Packaging, Microsoft Azure, Azure Deployment, SCCM.Additional experience in Active Directory Group Policy...

  • Desktop Engineer

    2 weeks ago


    Des Moines, United States Stellar Consulting Solutions, LLC Full time

    Role: Desktop EngineerLocation: Des Moines, IA (Onsite)Number of days onsite-5Pay rate: $30-33/hr on W2 (No benefits)Mandatory SkillSCCM – Patching & packaging Intune Windows 10/11 supportGood To have Skill- AzureAdditional Skills:Msi Packaging,Microsoft Azure,Azure Deployment,SccmJob Description:This position is part of the End User Technology Desktop...


  • Des Moines, United States American IT Staff Full time

    Company DescriptionJob Description This position is part of the End User Technology Desktop Engineering Team, which is responsible for managing and administrating SCCM and Intune environment . This will include but not be limited to desktop builds, monthly patching, packaging applications for deployment in SCCM, and tier 3 desktop troubleshooting. The...


  • Des Moines, United States American IT Staff Full time

    Job DescriptionJob DescriptionJob DescriptionThis position is part of the End User Technology Desktop Engineering Team, which is responsible for managing and administrating SCCM and Intune environment .This will include but not be limited to desktop builds, monthly patching, packaging applications for deployment in SCCM, and tier 3 desktop...


  • Des Moines, United States Parintec Full time

    Job DescriptionJob DescriptionTitle: Desktop Support Technician Location: Des Moines, IA ONSITE workDuration: 12 monthsInterview: Inperson onlyJob DescriptionThe Network Engineer (NE) is responsible for the design, implementation and overall performance, security and availability of the entire LAN/WAN/MAN. Seeking a dedicated Desktop Support Technician to...


  • Des Moines, United States Apex Systems Full time

    Desktop Support SpecialistApex systems is looking for an enthusiastic Entry Level Desktop Support Specialist to join our team! This role is a 12-month contract with one of our clients. Our role is hybrid on-site in Des Moines, Iowa. If you are beginning your journey in the IT world, we highly encourage you to apply!Responsibilities:Create, answer, analyze...

  • Desktop Support L2

    1 week ago


    Des Moines, United States Saxon Global Full time

    Role: Windows Admin Location: Des Moines, IA Job Type: Fulltime(Permanent) Job Description: Duties and Responsibilities Providing L3 level support to NOC/ SOC/ GSD/ RDMS Acknowledge the ticket in your queue. For Server Management, Perform the RCA and work towards resolution. Take care of respective escalation like server/network, security...


  • Des Moines, United States Trinity Health Full time

    Employment Type: Full timeShift:Description: POSITION PURPOSE Leads a team of client technologies analyst(s) and technician(s) by making work assignments, monitoring work queues and coordinating activities among TIS teams. Directs projects in areas of responsibilities. Provides analytical and technical expertise in the planning, design and installation of...


  • Des Moines, United States Strategic Staffing Solutions Full time

    We are building a team of Desktop Support Technicians to support our health care customer in Des Moines, IA! Please read all of the following before applying. Please only local candidates to Iowa apply.7 months+W2 only, no c to cM-F 8-5, on site in Des Moines, IA. No remote.Interviews this week, start date in 2-3 weeksRates up to $26/hr W2Team may be...


  • Des Moines, United States Strategic Staffing Solutions Full time

    We are building a team of Desktop Support Technicians to support our health care customer in Des Moines, IA! Please read all of the following before applying. Please only local candidates to Iowa apply.7 months+W2 only, no c to cM-F 8-5, on site in Des Moines, IA. No remote.Interviews this week, start date in 2-3 weeksRates up to $26/hr W2Team may be...

  • Desktop Engineer I

    3 weeks ago


    Des Moines, United States Apex Systems Full time

    Job#: 2042696 Job Description: Desktop Support Specialist Location: Des Moines, IA (onsite) Contract Duration: 2 years Shift: Monday- Friday 8-5pm Overview: We are looking for a Desktop Support Specialist with solid customer service skills, ability to problem solve and troubleshoot effectively, and be dependable and willing to work on-site primarily....


  • Des Moines, United States Trinity Health Full time

    Employment Type: Full time Shift: Description: POSITION PURPOSE Leads a team of client technologies analyst(s) and technician(s) by making work assignments, monitoring work queues and coordinating activities among TIS teams. Directs projects in areas of responsibilities. Provides analytical and technical expertise in the planning, design and installation of...