Desktop Engineer I

3 weeks ago

Des Moines, United States Apex Systems Full time

Job#: 2042696 Job Description: Desktop Support Specialist Location: Des Moines, IA (onsite) Contract Duration: 2 years Shift: Monday- Friday 8-5pm Overview: We are looking for a Desktop Support Specialist with solid customer service skills, ability to problem solve and troubleshoot effectively, and be dependable and willing to work on-site primarily. Responsibilities: Create, answer, analyze and escalate service requests and incidents in person, by phone, email, or service desk ticketing system. Provision and deprovision access within VMware Horizon. Manage Service Desk ticketing system to evaluate all entries according to ITIL guidelines. Monitor, review, and close all routine incidents in a timely manner ensuring adequate and accurate data. Unlock and enable user accounts or reset passwords within Active Directory. Assist with conference room (Cisco integrated) and desk-side support. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. VEVRAA Federal ContractorWe request Priority Protected Veteran and Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

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