Current jobs related to Sr Desktop Support Analyst - Des Moines - Trinity Health

  • Desktop Support Specialist

    3 weeks ago

    Des Moines, Iowa, United States Trinity Health Full time

    Job Title: Sr Desktop Support AnalystTrinity Health is seeking a highly skilled and experienced Sr Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing expert-level support for all desktop and network hardware and software applications.Key Responsibilities:Lead a team of client technologies...

  • Sr Desktop Support Analyst

    2 months ago

    Des Moines, United States Trinity Health Full time

    Employment Type: Full time Shift: Description: POSITION PURPOSE Leads a team of client technologies analyst(s) and technician(s) by making work assignments, monitoring work queues and coordinating activities among TIS teams. Directs projects in areas of responsibilities. Provides analytical and technical expertise in the planning, design and installation of...

  • Desktop Support Analyst

    4 weeks ago

    Des Moines, Iowa, United States Trinity Health Full time

    Job SummaryTrinity Health is seeking a highly skilled Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently. Key ResponsibilitiesProvide technical...

  • Desktop Support Specialist

    1 month ago

    Des Moines, Iowa, United States American IT Staff Full time

    Job Title: Desktop Support AnalystAt American IT Staff, we are seeking a highly skilled Desktop Support Analyst to join our team. As a key member of our End User Technology Desktop Engineering Team, you will be responsible for managing and administering our SCCM and Intune environment.Key Responsibilities:Desktop builds, monthly patching, and packaging...

  • Desktop Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States American IT Staff Full time

    Job Title: Desktop Support AnalystJoin American IT Staff as a Desktop Support Analyst and be part of our dynamic team responsible for managing and administrating SCCM and Intune environments.Key Responsibilities:Manage and administer SCCM and Intune environmentsPerform desktop builds, monthly patching, and packaging applications for deployment in SCCMProvide...

  • Desktop Support Analyst

    2 months ago

    Des Moines, United States American IT Staff Full time

    Company DescriptionJob Description This position is part of the End User Technology Desktop Engineering Team, which is responsible for managing and administrating SCCM and Intune environment . This will include but not be limited to desktop builds, monthly patching, packaging applications for deployment in SCCM, and tier 3 desktop troubleshooting. The...

  • Desktop Support Specialist

    4 weeks ago

    Des Moines, Iowa, United States American IT Staff Full time

    Job DescriptionAs a Desktop Support Analyst at American IT Staff, you will be part of the End User Technology Desktop Engineering Team, responsible for managing and administrating SCCM and Intune environments. Your primary focus will be on desktop builds, monthly patching, packaging applications for deployment in SCCM, and tier 3 desktop troubleshooting.Key...

  • Desktop Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States American IT Staff Full time

    Job DescriptionAt American IT Staff, we are seeking a highly skilled Desktop Support Analyst to join our End User Technology Desktop Engineering Team. As a key member of our team, you will be responsible for managing and administering our SCCM and Intune environment.Key ResponsibilitiesDesktop builds, monthly patching, and packaging applications for...

  • Desktop Support Specialist

    6 days ago

    Des Moines, Iowa, United States American IT Staff Full time

    Job Description:As a Desktop Support Analyst at American IT Staff, you will be responsible for managing and administering the SCCM and Intune environment. This includes desktop builds, monthly patching, packaging applications for deployment in SCCM, and tier 3 desktop troubleshooting. You will also participate in medium to large-scale projects affecting the...

  • Desktop Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States American IT Staff Full time

    Job Title: Desktop Support AnalystThis is a critical role within the American IT Staff team, responsible for managing and administering the SCCM and Intune environment.Key Responsibilities:Desktop builds, monthly patching, and packaging applications for deployment in SCCMTier 3 desktop troubleshooting and incident responseParticipate in medium to large-scale...

  • Desktop Support Specialist

    1 month ago

    Des Moines, Iowa, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at Trinity Health. As a key member of our IT department, you will be responsible for providing expert-level support for all desktop and network hardware and software applications.Key ResponsibilitiesLead a team of client technologies analysts and technicians by making work...

  • Senior Desktop Support Specialist

    1 month ago

    Des Moines, Iowa, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Trinity Health. As a key member of our IT department, you will be responsible for providing expert-level support for all desktop and network hardware and software applications.Key ResponsibilitiesLead a team of client technologies analysts and...

  • Desktop Support Analyst I

    3 weeks ago

    Des Moines, United States Trinity Health Full time

    Employment Type: Full time Shift: Description: POSITION PURPOSE Configures, installs, monitors and maintains ITS users’ desktop software and hardware. Provides consultation to TIS users for all aspects of end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 support and works with vendors to...

  • Desktop Support Specialist

    6 days ago

    Des Moines, Iowa, United States Procyon TS Full time

    Desktop Support SpecialistJob SummaryThis role is responsible for providing technical support to desktop users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems. The ideal candidate will have excellent problem-solving skills, a strong understanding of desktop technologies, and the ability to work effectively...

  • Desktop Support Specialist

    2 weeks ago

    Des Moines, Iowa, United States Procyon TS Full time

    Job Title: Desktop Support EngineerJob Summary: We are seeking a highly skilled Desktop Support Engineer to join our team at Procyon TS. The successful candidate will be responsible for leading a team of L2 Desktop Support field engineers, resolving complex desktop support tickets, and providing expert-level administration of hardware and firmware.Key...

  • Desktop Support Specialist

    1 month ago

    Des Moines, Iowa, United States Saxon Global Full time

    Job Title: Desktop L1 Support Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Saxon Global. As a Desktop Support Specialist, you will be responsible for providing technical assistance to customers with hardware, software, and networking issues. Responsibilities: * Address user tickets regarding hardware, software, and...

  • Desktop Support Engineer

    1 month ago

    Des Moines, United States Tech M USAAvance Consulting Full time

    Desktop Support Engineer Location: Des Moines, IOWA (Day1 Onsite) Type: Fulltime Experience: 8 to 10 Years Job Description Lead a team of L2 Desktop Support field engineers Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printers Installing and configuring...

  • Desktop Support Specialist

    1 month ago

    Des Moines, Iowa, United States Tech M USAAvance Consulting Full time

    Job Title: Desktop Support EngineerAt Tech M USAAvance Consulting, we are seeking a highly skilled Desktop Support Engineer to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Lead a team of L2 Desktop Support field engineers to resolve complex...

  • Desktop Support Engineer

    4 weeks ago

    Des Moines, United States Procyon TS Full time

    Desktop Support Engineer Location: Des Moines, IOWA (Day1 Onsite) Type: Fulltime Experience: 8 to 10 Years Job Description Lead a team of L2 Desktop Support field engineers Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printers Installing and...

  • Desktop Support Specialist

    4 weeks ago

    Des Moines, Iowa, United States Saxon Global Full time

    Desktop L1 Support Job DescriptionWe are seeking a skilled Desktop L1 Support professional to join our team at Saxon Global. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients.Key Responsibilities:Address user tickets related to hardware, software, and networking issues.Guide users...

Sr Desktop Support Analyst

2 months ago

Des Moines, United States Trinity Health Full time
Employment Type:
Full timeShift:

Description:

POSITION PURPOSE

Leads a team of client technologies analyst(s) and technician(s) by making work assignments, monitoring work queues and coordinating activities among TIS teams. Directs projects in areas of responsibilities. Provides analytical and technical expertise in the planning, design and installation of new and existing desktop systems. Provides senior level support of all desktop and network hardware and software applications. Acts as the expert information source on product evaluation, selection, deployment, and use.

ESSENTIAL FUNCTIONS
  • Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
  • Leads team of client technologies analyst(s) and technician(s) by assigning work, setting priorities, reviewing work queues and coordinating efforts among IS teams. Performs QA on work performed by team.
  • Directs projects in areas of responsibilities effectively.
  • Provides analytical and technical expertise in the planning, design and installation of new and existing desktop systems.
  • Provides expert level support of all desktop and network hardware and software applications. Acts as an expert information source on product evaluation, selection, deployment, and use.
  • Evaluates, selects, and utilizes new, advanced support tools, applications, and research to provide solutions to complex hardware and software issues.
  • Provides proactive and advanced troubleshooting and analysis.
  • Leads technical participation in and support of customer projects, evaluation and deployment of new technologies, and implementation/configuration of applications, and may lead desktop and network based systems designs and projects.
  • Understands and accounts for interactions between technologies and applications across service lines, and develops integration, migration, and/or contingency plans.
  • Assists in technology strategic planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
  • Provides consultation to IS users for all aspects of end-user computing and desktop-based LAN systems software.
  • Responsible for documenting solutions to problems, trouble-shooting techniques and developing end-user guidelines. Recommends changes based upon history and experience.
  • Coaches and mentors others in their work efforts.
  • Participates in on-call support rotation as specified by management.
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
  • Performs other duties as assigned.
MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Information Systems or related field or an equivalent combination of education and work experience.
  • Five (5) or more years of hands on experience with knowledge of installing complex applications, hardware and troubleshooting techniques required or demonstrated proficiency in these areas.
  • Microsoft and Personal Computer Certifications (A+, Network+, MCDST, MSP) or equivalent work experience. MSCE certification preferred.
  • Advanced skills with Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook).
  • HP Desktop and Laptop Certification or equivalent work experience.
  • Experience on multiple platforms including concepts of networking (LAN and WAN) and IS best practices.
  • PC Imaging experience.
  • HP / Lexmark printer experience.
  • Team leading experience preferred.
  • Training / mentoring experience preferred.
  • Excellent communication and interpersonal skills.
  • Excellent oral and writing skills for client communication and system documentation.
  • Ability to troubleshoot software and hardware malfunctions.
  • Ability to remain calm, helpful and productive in all situations. Ability to remain cool, calm and collected under pressure. Viewed as the voice of reason during difficult situations.
  • Ability to resolve multiple customer issues simultaneously.
  • Adept at multi-tasking.
  • Must be comfortable operating in a collaborative, shared leadership environment.
  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
  • Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
  • Must possess the ability to comply with Trinity Health policies and procedures.
  • Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Required to be able to push/ pull and lift objects (computers, monitors, printers) weighing up to 50 pounds.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.