Inside Counter Sales/Customer Service Rep

1 week ago

Greenwich, United States See It Right Here Full time $45,000 - $65,000
Job DescriptionJob Description

Position: Inside Counter Sales/Customer Service Representative – HVAC, Plumbing, Hydronics
Location: Greenwich, CT
Type: Full-Time, Permanent
Compensation: $45,000 to $65,000 Plus Bonus/Incentive

About the Company: As the region’s leading supplier of HVAC, Plumbing, and Hydronics, the company has multiple locations throughout the region. This multi-generation organization prides itself by delivering the highest quality and best value industry products to each and every one of their clients

About the Position: The Inside Counter Sales/Customer Service Representation must be organized, thoughtful and willing to work with a competitive internal team as well as with our contractor clients to help grow the business. The successful candidate will be responsible for maintaining relationships with all counter sales clients. We have a growing base of customers in this area and care for these customers is critical to success. This person must be able to self-direct and work independently. Knowledge of the local market is a MUST.

The successful candidate will work with all colleagues towards the overall success of the company, which is measured by the financial performance, customer satisfaction, and positive work environment that all employees deliver.

Responsibilities:

  • Full support of company outside sales representatives and plumbing and heating contractors
  • Process orders, tracking works orders, and pulling customer orders
  • Maintain visual store inventory and unload freight
  • Promote company products and promotions

Education and Experience: The successful candidate must possess an Associate’s Degree or equivalent from a two year college or technical school, have 1 to 3 years of related specific industry work experience, and fully understand the HVAC, plumbing, and hydronics supply business.

Attributes: The successful candidate must possess the following:

  • Self-motivated attitude and strong time-management skills
  • 1 to 3 years of industry experience
  • Prior customer service experience is a plus
  • Takes initiative with a strong work ethic
  • Has a strong track record of exceeding sales goals
  • Enjoys the challenge of helping clients achieve their objectives
  • Is a quick study who profits from every training and mentoring opportunity
  • Has strong attention to detail, perseverance, and the relentless pursuit of excellence
  • Thoroughly understands and consistently applies the sales qualifying process
  • Embraces the value of open-ended questions and active listening as the shortest route to prospect and customer insight
  • Develops solid cost-benefit analyses that demonstrates a potential return on investment
  • Differentiates based on value
  • Establishes and maintains strong business relationships
  • Coordinates and collaborates with other team members to ensure maximum impact for the company and the customer
  • Is able to overcome objections and educate prospects/customers with new ideas and perspectives
  • Is able to collaborate with prospects in the solution development process to achieve mutual goals

Accountabilities:

  • Ensure all parts requests are met in a time through effective communications with manufacturers, account managers, and clients
  • Efficiently field all questions and requests from a variety of sources, and have the ability to recognize and prioritize all responses as to maximize the effectiveness of the sales department
  • Effectively manage the given sales territory on a daily, weekly, monthly, and annual basis by exceeding required KPI’s
  • Source quality parts using best of breed pricing strategies and be able to negotiate replacement parts price points from original and alternative sources and maintain revenue requirements
  • Assist in the planning and implementation of all promotional activities to grow the parts department and support this revenue center in the organization

Opportunity:

  • The company maintains a very high reputation by delivering excellence at all locations
  • Provides the assurance of delivering product on time and on budget and provide an excellent customer service experience for all clients
  • Complete benefit package
  • Excellent company training programs
  • Very competitive compensation package
  • Work hard and play hard culture
  • Long-term employment and career advancement is encouraged through hard work and delivery
  • Very high employee retention rate

  • Counter Sales

    2 months ago

    Greenwich, United States Interstate + Lakeland Lumber Full time

    Why Interstate + Lakeland Lumber? When you join Interstate + Lakeland Lumber, you join a team of friendly and professional Yardmen who are committed to delivering customer satisfaction and helping each other grow! About Interstate + Lakeland Lumber For over 100 years, Fairfield & Westchester County Architects & Builders have trusted Interstate + Lakeland...

  • Counter Sales Representative

    6 days ago

    Greenwich, Connecticut, United States Interstate + Lakeland Lumber Full time

    About the RoleAs a Counter Salesperson at Interstate + Lakeland Lumber, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibility will be to assist customers in finding the best products that meet their needs, while also ensuring that all sales transactions are processed accurately and efficiently.Key...

  • Inside Sales Agent

    1 month ago

    Greenwich, United States Marriott Realty Group Full time

    Job DescriptionJob DescriptionWe’re hiring for a real estate inside sales agent to join our top-performing team. You’ll be responsible for converting pre-qualified leads into new clients and following up with existing customers to ensure they buy their next home with us. Job seekers should be driven sales professionals who thrive on success. If you want...

  • Real Estate Inside Sales Specialist

    2 weeks ago

    Greenwich, United States Marriott Realty Group Full time

    We have an exciting opportunity for a highly-driven real estate inside sales agent who has a talent for turning leads into lifelong customers. Our ideal applicant is an excellent communicator with a proven track record of sales success. If you’re looking for a job with the freedom and flexibility to maximize your earning potential, start your application...

  • Real Estate Inside Sales Specialist

    2 weeks ago

    Greenwich, United States Marriott Realty Group Full time

    Job DescriptionJob DescriptionWe have an exciting opportunity for a highly-driven real estate inside sales agent who has a talent for turning leads into lifelong customers. Our ideal applicant is an excellent communicator with a proven track record of sales success. If you’re looking for a job with the freedom and flexibility to maximize your earning...

  • Customer Experience Manager

    1 day ago

    Greenwich, Connecticut, United States Global Partners LP Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will play a key role in ensuring a quality buying experience for all customers and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure a high level of customer satisfaction by providing...

  • Account Manager Trainee

    3 days ago

    Greenwich, Connecticut, United States Hilti North America Full time

    About the RoleThe Account Manager Trainee position at Hilti North America is a dynamic opportunity for a motivated and customer-focused individual to join our team. As a key member of our sales and customer service team, you will be responsible for promoting the Hilti brand, selling Hilti products and services, and providing exceptional customer service to...

  • Customer Service Representative

    3 months ago

    Greenwich, United States LMG Connecticut Full time

    Job DescriptionJob DescriptionLimitless Management Group is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level CSR to assist with...

  • Customer Service Ambassador

    6 days ago

    Greenwich, Connecticut, United States Penske Automotive Group Full time

    Job SummaryThe Sales Concierge is a vital member of our team at Penske Automotive Group, serving as the first point of contact for customers and visitors. This role requires exceptional customer service skills, strong organizational abilities, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service,...

  • Member Service Rep

    1 month ago

    Greenwich, United States Saratoga Regional YMCA Full time

    Job Type Part-time Description Part-time opportunity!Openers and closers needed. Must be available to work weekends.$16.69/hourPOSITION SUMMARY: The Saratoga Regional YMCA is hiring for a Member Service Representative and we are excited to have you join our team! This positions maintains a supportive, positive atmosphere, that welcomes and respects all...

  • Customer Service Representative

    2 days ago

    Greenwich, Connecticut, United States Stop & Shop Full time

    About UsAt Stop & Shop, we strive to create an inclusive and supportive work environment where our associates feel valued and empowered to succeed. Our commitment to diversity and inclusion is reflected in our mission to provide exceptional customer service and promote a culture of respect and understanding.Job SummaryWe are seeking a Part-Time Meat...

  • Customer Support and Sales Representative

    3 months ago

    Greenwich, United States LMG Connecticut Full time

    Job DescriptionJob DescriptionLimitless Management Group is based in Stamford and is looking for a Customer Support and Sales Representative. As our company expands, we are seeking a full-time candidate to help evolve our clients' sales strategy by utilizing our professional knowledge and, more importantly, our extensive experience in Business...

  • Customer Service Representative

    1 week ago

    Greenwich, Connecticut, United States DARCARS Automotive Group Full time

    Job Summary:DARCARS Automotive Group is seeking a highly skilled and customer-focused Cashier to provide exceptional customer service and ensure a smooth transaction experience in our service department.Key Responsibilities:Handle incoming calls and set appointments as neededCompute and record totals of transactionsCount money in cash drawers at the...

  • Customer Service Cashier

    2 weeks ago

    Greenwich, Connecticut, United States DARCARS Automotive Group Full time

    DARCARS Automotive Group is seeking a Full-Time Front Desk/Cashier to join our dynamic team. As the Front Desk representative, you will be the first point of contact for our service department, embodying professionalism and a welcoming demeanor at all times. Your responsibilities will include greeting customers upon their arrival, directing them to the...

  • Fitness Sales Manager

    2 weeks ago

    Greenwich, United States StretchLab Full time

    StretchLab is seeking a Studio Manager to oversee sales and operations for our studio that is located in Fairfield county. Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower...

  • Assistant Manager

    6 days ago

    Greenwich, Connecticut, United States Athleta Full time

    Job Summary:Athleta is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager at Athleta, you will play a critical role in driving store sales and delivering results through a customer-centric mindset.Key Responsibilities:Support the development and implementation of strategies to drive store sales and achieve...

  • Cashier - Customer Service Representative

    1 week ago

    Greenwich, Connecticut, United States DARCARS Automotive Group Full time

    Job Summary:DARCARS Automotive Group is seeking a highly skilled and customer-focused Cashier to provide exceptional customer service and ensure a smooth transaction experience in our service department.Key Responsibilities:Handle incoming calls and set appointments as needed to ensure timely and efficient service.Compute and record totals of transactions...

  • Fitness Sales Manager

    2 months ago

    Greenwich, United States StretchLab Full time

    Job DescriptionJob DescriptionStretchLab is seeking a Studio Manager to oversee sales and operations for our studio that is located in Fairfield county. Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a...

  • Customer Service Representative

    4 days ago

    Greenwich, Connecticut, United States DARCARS Automotive Group Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DARCARS Automotive Group. As a key member of our front-line team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Interaction: Greet and interact with customers in...

  • Customer Service Representative

    1 week ago

    Greenwich, Connecticut, United States Penske Automotive Group Full time

    Job OverviewThe Customer Service Representative serves as a front-line representative for the Penske Automotive Group dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional...