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Customer Service Representative

2 months ago

Greenwich, Connecticut, United States DARCARS Automotive Group Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DARCARS Automotive Group. As a key member of our front-line team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Interaction: Greet and interact with customers in a professional and friendly manner, providing information and assistance as needed.
  • Phone and Email Support: Answer and respond to customer inquiries via phone and email, providing timely and accurate information.
  • Administrative Tasks: Perform various administrative tasks, including data entry, filing, and other duties as assigned.
  • Team Collaboration: Work closely with our sales and service teams to ensure seamless communication and support.
  • Continuous Improvement: Participate in ongoing training and development to improve customer service skills and stay up-to-date on industry knowledge.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with customers in a professional and friendly manner.
  • Customer Service Experience: Previous customer service experience, preferably in a retail or automotive environment.
  • Language Skills: Ability to speak multiple languages, including Spanish and Chinese, is a plus.
  • Team Player: Ability to work collaboratively as part of a team, with a positive and flexible attitude.
  • Technical Skills: Basic computer skills, including data entry and Microsoft Office.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including medical, vision, and dental insurance.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within our company.
  • Employee Discounts: Discounts on vehicle purchases, parts, and service repairs.