Telephone Technical Support

3 weeks ago


Chicago, United States ComputerWorks of Chicago, Inc Full time
Job DescriptionJob Description

Booklog is looking for a level 1 – 3 technical support individual.  This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to.

 

Located in Chicago’s Andersonville neighborhood; telecommuting is available.

 

Qualifications

            At least 2 years experience in technical support, preferably phone support

·         Experience with Microsoft Windows operating systems

·         Familiarity with databases and database troubleshooting

·         Knowledge of computer network systems

·         Ability to troubleshoot software problems and offer solutions by phone

·         Good problem solving skills with attention to detail

·         Strong verbal, written, interpersonal, and organizational skills

·         Ability to work both independently and in a team environment

·         Experience with SQL Server 2022, Sybase SQL applications and databases

·         Ability and excitement to learn new skills

·         A ‘think outside of the box’ mentality

·         Customer Service experience

·         Software training experience a plus

·         Previous experience training customers on software usage

·         Experience with use of peripheral devices

·         10% or less travel to customer locations within the US to train and install software

 



  • Chicago, United States TalentWave Full time

    Network Perception is looking for a driven, highly motivated technical support person interested in joining an exciting early stage company in the network security space. The core responsibilities for this position are managing support requests and being the liaison between clients and the software development team. Duties will include creating support...


  • Chicago, United States IDEC Corporation Full time

    Job DescriptionJob DescriptionDescription:Job Description:Under direct supervision, performs a variety of routine support activities in the technical support function.Duties and Responsibilities:· As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.·...


  • Chicago, United States The Intersect Group Full time

    Title: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...


  • Chicago, United States The Intersect Group Full time

    Title: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...


  • Chicago, United States Harmer Full time

    The Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communication, and professionalism to succeed.ResponsibilitiesMonitoring/MaintenanceMonitor...


  • Chicago, United States Harmer Full time

    The Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communication, and professionalism to succeed.ResponsibilitiesMonitoring/MaintenanceMonitor...


  • Chicago, United States Adyen Full time

    This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...


  • Chicago, Illinois, United States Adyen Full time

    This is AdyenAdyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...


  • Chicago, United States Burtch Works Full time

    Summary of Position:As a Technical Support Analyst, you will be responsible for providing onsite support for business technical services for employees. Your job will consist of installing, maintaining, and inspecting computer software and hardware. Additional duties involve providing technical assistance to users.Reports to: IT DirectorPosition...


  • Chicago, United States Burtch Works Full time

    Summary of Position:As a Technical Support Analyst, you will be responsible for providing onsite support for business technical services for employees. Your job will consist of installing, maintaining, and inspecting computer software and hardware. Additional duties involve providing technical assistance to users.Reports to: IT DirectorPosition...


  • Chicago, United States University of Illinois at Chicago Full time

    System Maintenance and Technical Support: Assists in providing technical support for personal computers, servers, emails, printers, copy machines, scanners, and telephones. Troubleshoot and resolve technical issues. Set up computers, printers, scanne Support Specialist, IT, Systems, Office, Technical Support, Equipment Maintenance, Technology, Healthcare


  • Chicago, Illinois, United States Rand Worldwide Full time

    Company DescriptionWe hire for tomorrow Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide,...


  • Chicago, United States Adler University Full time

    The Technical Support Specialist is responsible for supporting Adler University faculty, staff, and student technology requests as well as providing Audio/Visual equipment usage and content production assistance to faculty, staff, and students. **Education/Experience**: - A bachelor's degree in Computer Science, Information systems or the equivalent...


  • Chicago, United States Ferguson Enterprises, LLC Full time

    **Job Posting**: Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of...


  • Chicago, United States eTeam Full time

    Job Description: Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and...


  • Chicago, United States eTeam Full time

    Job Description: Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and...


  • Chicago, United States Christian Community Health Center Full time

    DIRECT SUPERVISOR Information Technology Director POSITION SUMMARY T his position will support all technology, including telecommunications and computer operations of Christian Community Health Center (CCHC). This position will be accountable and not limited to providing support to all staff technical needs, including the requirements related to...


  • Chicago, IL, United States Ayalytical Instruments Full time

    We are seeking a Technical Application Specialist to join our team. The successful candidate will be responsible for answering questions from current and potential customers about our equipment and the way it works. This position requires a technical background in chemical/mechanical engineering or a similar field. The ideal candidate will be able to...


  • Chicago, United States Northwestern University Full time

    Completes general tasks to aid in the ongoing support of workplace endpoint technology. Carries out procedures to ensure that all products and services meet organization standards and user requirements. Assists in the installation, maintenance and testing of workplace endpoint technology to ensure proper operation and freedom from defects. Monitors and...


  • Chicago, Illinois, United States H&M Full time

    Job Description As a Location Support Specialist for the Customer Service Center, in the Business Tech function, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting. This hybrid role reports into our...