Technical Support Spec Assoc

2 weeks ago

Chicago, United States Northwestern University Full time

Completes general tasks to aid in the ongoing support of workplace endpoint technology. Carries out procedures to ensure that all products and services meet organization standards and user requirements. Assists in the installation, maintenance and testing of workplace endpoint technology to ensure proper operation and freedom from defects. Monitors and responds to technical problems utilizing hardware and software testing tools and techniques. May coordinate small projects.

This specific role is located on the central IT team located in the Feinberg School of Medicine. The FSM endpoint technology includes desktop, laptop, and tablet computers along with smartphones.

**Specific Responsibilities**:
Strategic Planning
- Assists in the creation of workplace endpoint technology replacement lifecycle plan for users.

Administration
- Documents activities, events and materials used in maintenance logs or on service reports.
- Creates system performance/configuration reports.
- Maintains hardware and software inventories and documentation.

Development
- Installs, configures and troubleshoots workplace endpoint technology using standard tools and test equipment while following established procedures.

Performance
- Supports troubleshooting/triage assistance to users in a courteous and professional manner.
- Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.

Supervises
- Other duties as assigned.

**Minimum Qualifications: (Education, experience, and any other certifications or clearances)**
- Successful completion of a full 4-year course of study in an accredited college or university leading to a
- Minimum Qualifications: (Education, experience, and any other certifications or clearances)
- Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
- No experience required.
- eIRB
- FAMIS
- InfoEd (Grants Administration)
- Instructure Canvas
- Kronos
- Media Delivery (MediaSite)
- Adobe Creative Cloud Suite
- Box Collaborative Storage
- identity management/provisioning
- information security
- Linux Operating System
- Mac OS X Operating System
- Microsoft Exchange
- Microsoft Lync
- Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
- Microsoft SharePoint
- Windows Operating System
- Debugging
- Decision making
- Problem Solving
- Troubleshooting

Target hiring range for this position will be between $22.52-$31.67 per hour. Offered salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

**_ Benefits:_**:
**_ Work-Life and Wellness:_**:

- Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles._

**_ Professional Growth & Development:_**:
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
- The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today._

  • Technical Support Speciailist

    7 days ago

    Chicago, United States Sierra ITS Full time

    Job DescriptionJob DescriptionWe are seeking a Technical Support Specialist to join our team. The ideal candidate will provide technical assistance and support to our clients, ensuring smooth operations and resolving technical issues efficiently.Duties: - Level 1 and some level 2 support of firm application software, computer hardware and peripherals- Image...

  • Technical Support Engineer

    2 weeks ago

    Chicago, United States IDEC Corporation Full time

    Job DescriptionJob DescriptionDescription:Job Description:Under direct supervision, performs a variety of routine support activities in the technical support function.Duties and Responsibilities:· As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.·...

  • Telephone Technical Support

    1 week ago

    Chicago, United States ComputerWorks of Chicago, Inc Full time

    Job DescriptionJob DescriptionBooklog is looking for a level 1 – 3 technical support individual.  This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our...

  • Technical Support Engineer

    5 days ago

    Chicago, United States Paschgo Full time

    Searching for today’s best Injection Molding Service Engineer to join our company as a Field Technical Engineer. Our business is expanding in the value-added plastic market such as medical, electronics, and automotive. We have an immediate career opportunity available for a highly qualified candidate. Learn how your knowledge and talent can be used to grow...

  • Technical Support Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Chicago, United States The Intersect Group Full time

    Title: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...

  • Technical Support Analyst

    Found in: Appcast US C2 - 1 week ago

    Chicago, United States The Intersect Group Full time

    Title: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...

  • Technical Support Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Chicago, United States Harmer Full time

    The Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communication, and professionalism to succeed.ResponsibilitiesMonitoring/MaintenanceMonitor...

  • Technical Support Analyst

    Found in: Appcast US C2 - 2 weeks ago

    Chicago, United States Harmer Full time

    The Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communication, and professionalism to succeed.ResponsibilitiesMonitoring/MaintenanceMonitor...

  • Technical Support Analyst

    6 days ago

    Chicago, United States The Intersect Group Full time

    Title: Technical Support Analyst Workplace Setting: 4-5 days onsite Permanent Direct Hire Pay: $80,000+ / year If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Responsibilities: Support PCs, servers, network systems, video conferencing and security systems. Monitor and respond to events...

  • Technical Support Analyst I

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Chicago, United States Burtch Works Full time

    Summary of Position:As a Technical Support Analyst, you will be responsible for providing onsite support for business technical services for employees. Your job will consist of installing, maintaining, and inspecting computer software and hardware. Additional duties involve providing technical assistance to users.Reports to: IT DirectorPosition...

  • Technical Support Analyst I

    Found in: Appcast US C2 - 1 week ago

    Chicago, United States Burtch Works Full time

    Summary of Position:As a Technical Support Analyst, you will be responsible for providing onsite support for business technical services for employees. Your job will consist of installing, maintaining, and inspecting computer software and hardware. Additional duties involve providing technical assistance to users.Reports to: IT DirectorPosition...

  • Technical Support Analyst

    1 week ago

    Chicago, United States The Intersect Group Full time

    Daily Responsibilities Conference Room Set Up, AV Support Provide HQ Office/Executives with technical support, such as Password resets, Outlook (Add/remove user from office 365), User Creation/Termination Tickets, Printer Issues, Installing/updating software for new employees, Setting up Permissions to folders Manage problems through resolution with clear...

  • Technical Support Specialist

    Found in: beBee jobs US - 2 weeks ago

    Chicago, Illinois, United States Rand Worldwide Full time

    Company DescriptionWe hire for tomorrow Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide,...

  • Technical Support Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Chicago, United States The Intersect Group Full time

    Daily ResponsibilitiesConference Room Set Up, AV SupportProvide HQ Office/Executives with technical support, such as Password resets, Outlook (Add/remove user from office 365), User Creation/Termination Tickets, Printer Issues, Installing/updating software for new employees, Setting up Permissions to foldersManage problems through resolution with clear...

  • Technical Support Analyst

    Found in: Appcast US C2 - 1 week ago

    Chicago, United States The Intersect Group Full time

    Daily ResponsibilitiesConference Room Set Up, AV SupportProvide HQ Office/Executives with technical support, such as Password resets, Outlook (Add/remove user from office 365), User Creation/Termination Tickets, Printer Issues, Installing/updating software for new employees, Setting up Permissions to foldersManage problems through resolution with clear...

  • Technical Support Specialist

    Found in: Resume Library US A2 - 2 weeks ago

    Chicago, Illinois, United States Rand Worldwide, Inc Full time

    Job Description We are currently searching for a Technical Support Specialist, experienced with Clarity and Revit in a Microsoft environment, to provide support and solutions to our clients.  This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing them in...

  • Technical Support Operations Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Chicago, United States MMD Services Full time

    Our client is a Global Financial Services Company with an impressive trading platform HQ’ed in downtown Chicago. They are looking for a Technical Support Operations Specialist to join their team immediately. This person is primarily responsible for first line support to internal and external clients. This position aims to give the best user experience on...

  • Technical Support Operations Specialist

    Found in: Appcast US C2 - 1 week ago

    Chicago, United States MMD Services Full time

    Our client is a Global Financial Services Company with an impressive trading platform HQ’ed in downtown Chicago. They are looking for a Technical Support Operations Specialist to join their team immediately. This person is primarily responsible for first line support to internal and external clients. This position aims to give the best user experience on...

  • Assistant Technical Designer

    Found in: beBee jobs US - 1 day ago

    Chicago, Illinois, United States Mac Duggal Full time

    Mac Duggal is seeking a dynamic, highly organized, and knowledgeable technical design to jointheir team. The Assistant Technical Designer will create detailed technical illustrations andexecute design intent while maintaining brand standards. Provide technical expertise in productfit, construction standards and manufacturing methods. Communicate clearly and...

  • Lab IT Technical Support Specialist

    1 week ago

    Chicago, United States bioMérieux SA Full time

    Description Position Summary Provide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the IT & Data Solutions umbrella include but are not limited to: LIS interfaces, networking, middleware...