Technical Support Analyst

4 weeks ago


Chicago, United States Harmer Full time

The Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communication, and professionalism to succeed.


Responsibilities

Monitoring/Maintenance

  • Monitor and maintain the helpdesk queue and workload
  • Monitor and maintain desktops and the programs running on them
  • Monitor and maintain servers and applications


Troubleshooting

  • Diagnose and resolve issues in environments while coordinating with internal resources and vendors
  • Escalate and assist with third party MSP when needed
  • Talk to users in-person, over the phone, or via email to provide solutions to technical problems


Education, Skills, and Experience

  • Bachelor’s Degree, preferably in Computer Science, Information Technology, or a related discipline
  • 2+ years of experience in a professional, fast-paced, complex technical environment (financial services preferred)
  • Exceptional written and verbal communication skills, ability to provide high touch white glove service
  • Microsoft Windows 10/11
  • Microsoft Office 365 Office Suite
  • Microsoft Exchange Online
  • Microsoft Windows Server 2012-2019
  • Microsoft Active Directory



  • Chicago, United States Valuation Reporting Analyst Full time

    Seeking a Valuations Systems Platform Analyst/Administrator for a direct hire opportunity in Chicago. Based in Chicago, Illinois, the Valuation Reporting Analyst will serve as a key member of our Client’s Global Business Enablement team, with the primary role of supporting the technology underlying their proprietary valuation model. The Valuation Reporting...


  • Chicago, United States The Intersect Group Full time

    Title: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...


  • Chicago, United States The Intersect Group Full time

    Title: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...


  • Chicago, United States Burtch Works Full time

    Summary of Position:As a Technical Support Analyst, you will be responsible for providing onsite support for business technical services for employees. Your job will consist of installing, maintaining, and inspecting computer software and hardware. Additional duties involve providing technical assistance to users.Reports to: IT DirectorPosition...


  • Chicago, United States Burtch Works Full time

    Summary of Position:As a Technical Support Analyst, you will be responsible for providing onsite support for business technical services for employees. Your job will consist of installing, maintaining, and inspecting computer software and hardware. Additional duties involve providing technical assistance to users.Reports to: IT DirectorPosition...


  • Chicago, United States seoClarity Full time

    Job DescriptionseoClarity is the technology leader in enterprise Search Engine Optimization (SEO). Our SaaS technology platform and services help the world's best and biggest brands optimize their website content so they can be found online and connect to their customers. seoClarity is seeking a Technical SEO Analyst with 3 to 5+ years of SEO experience to...


  • Chicago, United States seoClarity Full time

    Job Description seoClarity is the technology leader in enterprise Search Engine Optimization (SEO). Our SaaS technology platform and services help the world's best and biggest brands optimize their website content so they can be found online and connect to their customers. seoClarity is seeking a Technical SEO Analyst with 3 to 5+ years of SEO experience to...


  • Chicago, United States seoClarity Full time

    Job Description seoClarity is the technology leader in enterprise Search Engine Optimization (SEO). Our SaaS technology platform and services help the world's best and biggest brands optimize their website content so they can be found online and connect to their customers. seoClarity is seeking a Technical SEO Analyst with 3 to 5+ years of SEO experience to...

  • Technical SEO Analyst

    4 hours ago


    Chicago, United States seoClarity Full time

    Job Description seoClarity is the technology leader in enterprise Search Engine Optimization (SEO). Our SaaS technology platform and services help the world's best and biggest brands optimize their website content so they can be found online and connect to their customers. seoClarity is seeking a Technical SEO Analyst with 3 to 5+ years of SEO experience to...


  • Chicago, United States elevate DIGITAL Full time

    **Must be able to work W2 for any employer** **Must work in the office in Chicago 2-3 times a week** Sr. Technical Business Analyst The Sr. Technical Business Analyst will support the client’s Technical Project Management team. The role is a crucial part of the client’s process of Agile software development. This role will entail gathering requirements,...

  • Technical Analyst

    1 week ago


    Chicago, United States Spectraforce Technologies Full time

    Job Title: Technical Analyst Location: Chicago Hybrid - Will be onsite 3 days a wk (days will be determined upon start and is flexible based off of availability) Duration: 7 months with a possibility of extension Responsibilities: Lead production stability effort by preventing production issue and improve production stability. Track /Manage Incidents /Change...


  • Chicago, United States CyberTec Full time

    MUST BE LOCAL Role: Technical Business Analyst Duration: 6+ months (with extension) Location: Chicago, IL Hybrid onsite 2 days a week Interview: Video Client: United Airlines Rate: $ 5 5/hr . c2c Top 3 Skill Sets Required For This Role Ability to pull reporting, oftentimes from multiple sources, thoroughly analyze the data, compile the data into one easily...


  • Chicago, United States Elevate Digital Full time

    **Must be able to work W2 for any employer****Must work in the office in Chicago 2-3 times a week**Sr. Technical Business AnalystThe Sr. Technical Business Analyst will support the client’s Technical Project Management team. The role is a crucial part of the client’s process of Agile software development. This role will entail gathering requirements,...


  • Chicago, United States Elevate Digital Full time

    **Must be able to work W2 for any employer****Must work in the office in Chicago 2-3 times a week**Sr. Technical Business AnalystThe Sr. Technical Business Analyst will support the client’s Technical Project Management team. The role is a crucial part of the client’s process of Agile software development. This role will entail gathering requirements,...


  • Chicago, United States Chicago Mercantile Exchange Inc. Full time

    Description Lead Technical Solution Analyst The Markets Technology team is looking for a Lead Solution Analyst to provide technical analysis for CME's Order Entry, Matching and Market Data systems. The Markets Analysis team works on the core trade execution systems that power our electronic trading platforms CME Globex, EBS Direct and BrokerTec Stream. Our...


  • Chicago, United States Georgia IT Inc Full time

    Technical Business Analyst Location: Chicago, IL (Hybrid Schedule- 3/2) Duration: 6 Months Job Description: We are seeking a highly skilled Technical Business Analyst to join our team. As a Technical Business Analyst, you will act as a liaison between our technical teams and business stakeholders. Your primary responsibility will be to bridge the gap between...


  • Chicago, United States Chicago Mercantile Exchange Inc. Full time

    Description Lead Technical Solution Analyst The Markets Technology team is looking for a Lead Solution Analyst to provide technical analysis for CME's Order Entry, Matching and Market Data systems. The Markets Analysis team works on the core trade execution systems that power our electronic trading platforms CME Globex, EBS Direct and BrokerTec Stream. Our...


  • Chicago, United States Georgia IT Inc Full time

    Technical Business Analyst Location: Chicago, IL (Hybrid Schedule- 3/2) Duration: 6 MonthsJob Description: We are seeking a highly skilled Technical Business Analyst to join our team. As a Technical Business Analyst, you will act as a liaison between our technical teams and business stakeholders. Your primary responsibility will be to bridge the gap between...


  • Chicago, United States CME Group Full time

    Description Lead Technical Solution Analyst The Markets Technology team is looking for a Lead Solution Analyst to provide technical analysis for CME's Order Entry, Matching and Market Data systems. The Markets Analysis team works on the core trade execution systems that power our electronic trading platforms CME Globex, EBS Direct and BrokerTec Stream....


  • Chicago, United States RLDatix Full time

    Job DescriptionJob DescriptionEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our...