Technical Support Engineer
2 weeks ago
Job Description:
Under direct supervision, performs a variety of routine support activities in the technical support function.
Duties and Responsibilities:
· As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.
· Assesses and responds to situations where standard procedures have failed in isolating or fixing problem equipment or software.
· May report design, reliability, and maintenance problems to engineering.
· This entry-level position requires knowledge of company product lines and troubleshooting methods.
· May assist Sales Manager, and dealers in price quotes, technical questions, and product demonstrations.
· Coordinates with Sales, Material Control, and Q.C. on customer queries.
· Collects background data (cost, order history, etc.) to assist in large order negotiations.
· Maintains competitive literature and pricing files for ready reference. Write application notes.
· Assist with touchscreen product return testing and analysis.
Requirements:- Recommened - Bachelor's degree in Computer Science, Information Technology, or related field preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
- Proven experience in technical support, help desk, or customer service roles, preferably in the technology or software industry.
- Strong technical aptitude and troubleshooting skills, with a solid understanding of hardware, software, operating systems, and networking concepts.
- Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical users.
- Customer-focused mindset with a passion for delivering exceptional customer service and exceeding customer expectations.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment, with a strong sense of ownership and accountability.
- Proficiency in using help desk software, CRM systems, and remote support tools to manage and track customer interactions and technical issues.
- Flexibility to work in shifts and adapt to changing priorities, including weekends, evenings, and holidays as needed.
- Strong problem-solving skills and attention to detail, with the ability to prioritize tasks, multitask, and meet deadlines in a dynamic environment.
- Willingness to continuously learn and acquire new skills, stay updated on emerging technologies, and pursue professional development opportunities.
-
Technical Support Engineer
7 days ago
Chicago, United States Fortinet Full timeAs a Technical Support Engineer, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Engineering, QA and Security Research to provide direct technical web and telephone support to Fortinet Customers. You will be working as an integral part of the Support team, being the main link...
-
Technical Support Engineer
4 days ago
Chicago, United States Paschgo Full timeSearching for today’s best Injection Molding Service Engineer to join our company as a Field Technical Engineer. Our business is expanding in the value-added plastic market such as medical, electronics, and automotive. We have an immediate career opportunity available for a highly qualified candidate. Learn how your knowledge and talent can be used to grow...
-
Technical Support Specialist
Found in: beBee jobs US - 2 weeks ago
Chicago, Illinois, United States Rand Worldwide Full timeCompany DescriptionWe hire for tomorrow Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide,...
-
Mechatronics Engineer
1 week ago
Chicago, United States Technical People Full timeJob DescriptionJob DescriptionMechatronics EngineerChicago, ILOur client is hiring a Mechatronics Engineer!Responsibilities of the Mechatronics EngineerUse your blended skillset of mechanical and basic electrical engineering in this new mechatronics engineering role.Use CAD such as SolidWorks, Creo or AutoCAD to design fixtures and jigs as needed as well as...
-
Lab IT Technical Support Specialist
1 week ago
Chicago, United States bioMérieux SA Full timeDescription Position Summary Provide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the IT & Data Solutions umbrella include but are not limited to: LIS interfaces, networking, middleware...
-
System Engineering SME
1 week ago
Chicago, United States AGi Mission Support Full timeJob DescriptionJob DescriptionThe foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price. We believe that people are our most valued resource, both clients and employees. We understand the necessity of matching...
-
Technical Support Speciailist
6 days ago
Chicago, United States Sierra ITS Full timeJob DescriptionJob DescriptionWe are seeking a Technical Support Specialist to join our team. The ideal candidate will provide technical assistance and support to our clients, ensuring smooth operations and resolving technical issues efficiently.Duties: - Level 1 and some level 2 support of firm application software, computer hardware and peripherals- Image...
-
Systems Support Engineer
2 weeks ago
Chicago, United States Keeper Security, Inc. Full timeJob DescriptionJob DescriptionKeeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!Keeper’s applications have millions of people around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of...
-
Systems Support Engineer
Found in: Appcast US C2 - 2 weeks ago
Chicago, United States Keeper Security, Inc. Full timeKeeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!Keeper's applications have millions of people around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and...
-
Systems Support Engineer
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Chicago, United States Keeper Security, Inc. Full timeKeeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!Keeper's applications have millions of people around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and...
-
System Engineering SME
1 week ago
Chicago, United States AGi Mission Support Services Full timeThe foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price. We believe that people are our most valued resource, both clients and employees. We understand the necessity of matching just the right person and the...
-
Telephone Technical Support
1 week ago
Chicago, United States ComputerWorks of Chicago, Inc Full timeJob DescriptionJob DescriptionBooklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our...
-
Trade Support Engineer
5 days ago
Chicago, United States Selby Jennings Full timeOur team is partnered with a proprietary trading firm in Chicago that has been in business for decades. This firm leverages cutting edge technologies to trade equities and futures at a mid frequency rate. This firm is seeking a Trade Support Engineer to join their team, playing a dynamic role in supporting and automating their Linux based trading platforms...
-
Application Support Engineer
6 days ago
Chicago, United States Epitec Full time*Epitec**POSITION:*Application Support Engineer*JOB TYPE:*W2, *NO C2C*, 7 month contract*LOCATION:*Chicago, IL*SUMMARY FOR APPLICATION SUPPORT ENGINEER:** We are seeking an Application Support Engineer to join our leading client's team for a hybrid role in downtown, Chicago.* Pay Range: $45- $50/hour*RESPONSIBILITIES FOR APPLICATION SUPPORT ENGINEER:** Lead...
-
Trade Support Engineer
2 days ago
Chicago, United States Selby Jennings Full timeOur team is partnered with a proprietary trading firm in Chicago that has been in business for decades. This firm leverages cutting edge technologies to trade equities and futures at a mid frequency rate.This firm is seeking a Trade Support Engineer to join their team, playing a dynamic role in supporting and automating their Linux based trading platforms as...
-
Trade Support Engineer
Found in: Appcast Linkedin GBL C2 - 3 days ago
Chicago, United States Selby Jennings Full timeOur team is partnered with a proprietary trading firm in Chicago that has been in business for decades. This firm leverages cutting edge technologies to trade equities and futures at a mid frequency rate.This firm is seeking a Trade Support Engineer to join their team, playing a dynamic role in supporting and automating their Linux based trading platforms as...
-
Senior Support Engineer
7 days ago
Chicago, United States CareerBuilder Full timeThe world has changed. Why hasnt insurance?Kins mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.Kin is proud to be one of BuiltIn Chicagos 2021 and 2022 Best Mid Sized...
-
Technical Support Analyst
7 days ago
Chicago, United States The Intersect Group Full timeTitle: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...
-
Technical Support Analyst
Found in: Appcast US C2 - 7 days ago
Chicago, United States The Intersect Group Full timeTitle: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...
-
Technical Support Analyst
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Chicago, United States The Intersect Group Full timeTitle: Technical Support AnalystWorkplace Setting: 4-5 days onsitePermanent Direct HirePay: $80,000+ / yearResponsibilities:Support PCs, servers, network systems, video conferencing and security systems.Monitor and respond to events and alerts.Provide operational support and administration for Microsoft365/Office365 systems, Office collaboration tools.AV...