Tech specialist it support technician

1 month ago

Chicago IL, United States Ayalytical Instruments Full time

We are seeking a Technical Application Specialist to join our team. The successful candidate will be responsible for answering questions from current and potential customers about our equipment and the way it works. This position requires a technical background in chemical/mechanical engineering or a similar field. The ideal candidate will be able to troubleshoot and resolve any issues that arise, as well as provide technical support to customers and the sales team.
Provide technical support for all product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or chat.
Participate in frequent training on products and continuing education on new applications and technologies to remain knowledgeable of groundbreaking scientific discoveries.
Accurately record pertinent information from customer contacts in Customer Relationship Management system.
Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
May present technical and product information at trade shows and in customer field visits.
Work directly with the sales team to assist with technical questions about the analyzers, machines, units, test methods, etc.
Troubleshoot and provide solutions to technical questions related to our analyzers and units for potential customers to assist in the sale of the units.
Help our customers understand the full potential of our products, ensuring they can effectively use our petroleum testing equipment.
Assist in the design and delivery of training programs for customers.
Provide any IT help within the office.
Knowledge of the theoretical and practical application of engineering, science and technology
A technical degree in a related field.
Proven experience as a Technical Application Specialist or in a similar role.
Outstanding communication skills to translate complex technical details into easy-to-understand language.
Proven technical writing capabilities and interpersonal skills.
Ability to prioritize multiple projects and problem solve.
Digital literacy, including spreadsheet, database, word processing and Internet applications.
Willingness to travel as needed.
AYALYTICAL INSTRUMENTS, INC is a small business analyzing technology. We are professional, agile, and our goal is to revolutionize the precision instrument industry through innovation, exceptional service, and a commitment to excellence, while fostering the growth and success of our team.
Modern office setting
Dog friendly office
Regular team events
Professional development opportunities
Join our innovative team at Ayalytical Instruments, a leading provider in the industry of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and supportive work environment. At Ayalytical Instruments, we are dedicated to the growth and development of our employees, offering ample opportunities for professional advancement.
Professional Growth: Opportunities for advancement in a long-term position within a growing company.
Training and Development: Access to training programs to enhance your skills and knowledge.
Experience a varied workday, with a balance between in-house assignments and field service visits.
Health, dental, and vision insurance
~ Retirement plan options
~ Employee development and training programs
~

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