Technical Support Analyst I

3 weeks ago

Chicago, United States Burtch Works Full time

Summary of Position:

As a Technical Support Analyst, you will be responsible for providing onsite support for business technical services for employees. Your job will consist of installing, maintaining, and inspecting computer software and hardware. Additional duties involve providing technical assistance to users.


Reports to: IT Director


Position Responsibilities:

The Technical Support Analyst I will provide technical support to system users to evaluate needs, define technical problems, and assist users in implementing solutions. They will perform on-going activities to maintain and enhance overall system performance.


Other Responsibilities Include:

  • Workstation Support.
  • Network Printer Support
  • Endpoint Security Support. (Intune)
  • Corporate Business Applications Support. (ex. Adobe, Pizza Director, etc.)
  • Troubleshooting problems with systems and programs.
  • Manage data backup and retrieval processes.
  • Upgrade existing hardware and software programs.
  • Corporate E-mail, Intranet, and Messaging Support. (O365, Teams)
  • Corporate Mobile Device Management Support (Intune/Verizon)
  • Internet Telephony Support
  • Site Security Support (Cameras, Alarm Detection-Aviglon)
  • Perform other duties as assigned


Qualifications:

  • From a culture perspective must live our values: courage, pride, grit, and family.
  • Must be a self-starter that will BE AT WORK and excited to work.
  • Demonstrate an ability to build trust with others by being credible and reliable.
  • Possess an orientation that seeks to make others better (coaching & challenging).
  • Extremely organized. Strong time-management skills.
  • Minimum of an associate degree preferred, but not required.
  • Minimum 1-4 years+ of relevant work experience
  • Ability to write, speak and interact clearly and professionally.
  • Strong Knowledge and Understanding of Microsoft-365. (SharePoint, Microsoft Teams, and one-drive)
  • Strong working knowledge of Microsoft 365 Services, including Microsoft 365 groups, Microsoft SharePoint online, OneDrive, etc.
  • Understanding the options for integrating and extending Microsoft Teams with other apps, (third-party apps, and custom apps.)
  • Must have the “Microsoft 365 Certified: Teams Administrator Associate” Certification or open to obtaining it within the next 6-9-months.
  • Position requires working onsite daily. (This is not a remote job)
  • Occasional travel between HRI work sites in the Chicagoland area may be required.

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