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Program Administrator

3 months ago

Long Beach, United States Faith Recovery Inc Full time
Job DescriptionJob DescriptionOverview: The Program Administrator oversees the functioning of daily operations and activities to maintain a smooth workflow and ensure that all procedures are followed efficiently. They manage the client intake process, are involved in marketing efforts, and work in tandem with the financial department to support the program's success and sustainability.
Accountability: Owner (CEO) 
Duties: 
  • Answer inquiry calls efficiently and courteously, and in a timely fashion.
  • Coordinate and schedule prospective client screenings
  • Coordinate and process all admissions to the facility
  • Responsible for obtaining demographics, and financial/insurance information during inquiry calls
  • Ensures the clinical and financial screening criteria have been met prior to admission; including necessary consents and personal identification  
  • Forwards financial coverage and information to billing unit; verifying insurance information as necessary
  • Maintains an inquiry call disposition log and follows up accordingly
  • Implement and enforce all company policies and procedures; including client and employee rights according to agency, state, federal and accreditation standards
  • Oversees and monitors the implementation of the DHCS guidelines and regulations
  • Ensure individual and group treatment interventions are delivered with clinical excellence and consistent with the facilities, evidenced-based model
  • Oversees the client group schedule and coordination of group facilitators
  • Ensure financial and census regulatory goals are met
  • Oversees and audits client charts to ensure proper and timely documentation
  • Represents the company and its mission within the community by conducting and attending tours
  • Administer drug screening if needed
  • Participates in all staff meetings
  • Approaches clients, family members, significant others, and visitors with a respectful and caring manner to convey a sense of concern and warmth
  • Maintains confidentiality of client information and records, and of facility proprietary, privileged, and or confidential information
  • Delivers care in a non-judgmental and non-discriminatory manner, sensitive to client and staff diversity; Promote a favorable/positive work atmosphere
  • Report to the CEO on a regular basis to review progress on program implementation and assist with establishing improvement plans
  • Seeks corrective feedback, and has the ability to evaluate suggestions objectively
  • Maintains acceptable overall attendance
  • Attends in services and educational training as necessary and as assigned
  • Reports incidence, accidents, and occurrences in accordance with policies and procedures
  • Completes tasks as assigned

Required qualifications: Must have a valid California driver’s license. CPR and first aid certification. Must be a Certified Alcohol and Drug Counselor.
Preferred qualifications: Minimum high school diploma or equivalent. At least two years of human services/healthcare related experience. Should be proficient in a variety of office software (Microsoft Teams, BestNotes, Google Sheets, etc.) and hardware (copy machine, fax, computer, etc.) Familiar with DHCS guidelines and regulations and Joint Commission. Familiar with community resources.