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Account Manager

1 month ago

Southfield, United States Sterling Security Full time
Job DescriptionJob Description

Company Description

At Sterling Security, we provide personalized security solutions for clients in automotive, education, aviation, and construction industry. As security requirements evolve, we continuously adapt our security services to reflect the changing security challenges facing any organization that's interested in a cost-efficient service with security professionals who believe in getting the job done.

Role Description

As an Account Manager for Sterling Security, you will be responsible for managing client accounts and ensuring exceptional service delivery. You will act as the primary point of contact between the agency and its clients, building strong relationships and addressing any client concerns or issues that may arise. This role requires a strong focus on customer service, communication, and problem-solving skills.

Responsibilities

-Develop and maintain strong relationships with clients to understand their security needs and expectations.
- Act as the main point of contact for clients, addressing inquiries, resolving issues, and providing regular updates.
- Collaborate with the operations team to ensure that security services are delivered efficiently and effectively.
- Conduct regular site visits to assess service quality and address any concerns proactively.
- Prepare reports and updates for clients regarding service performance, incidents, and other relevant information.
- Monitor client contracts, renewals, and expansions, ensuring that service agreements are met and exceeded.
- Identify opportunities for upselling or cross-selling additional services to existing clients.
- Stay informed about industry trends, security technologies, and best practices to provide innovative solutions to clients.
- Work closely with the sales team to onboard new clients and ensure a smooth transition.

Requirements

- Proven experience in account management, preferably in the security industry.
- Excellent communication skills, both written and verbal.
- Strong customer service orientation with a focus on client satisfaction.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills and the ability to think critically under pressure.
- Knowledge of security operations and best practices is a plus.
- Bachelor’s degree in a related field is preferred.
- Relevant certifications or licenses may be required depending on local regulations.

WE ARE A 24/7 SECURITY OPERATION IF THIS IS A PROBLEM DO NOT APPLY

Company DescriptionSTERLING SECURITY provides stable employment opportunities, as the need for security services is generally consistent.

2. Career growth and development: Sterling Security may offer opportunities for career advancement and professional development within the company.

3. Competitive compensation: People may be attracted to Sterling Security by the potential for competitive wages and benefits in the security industry.

4. Meaningful work: Some individuals may find fulfillment in knowing that their work contributes to the safety and security of others, making a positive impact on the Team and a morale booster.

5. Training and skill development: Sterling Security will provide training and opportunities to develop valuable skills in security, customer service, and conflict resolution.

6. Flexible schedules: Depending on the specific role and company policies, Sterling Security may offer flexible work schedules that can accommodate diverse lifestyle needs.

7. Team environment: The opportunity to work in a Team-oriented environment, where employees can collaborate and support each other, may be appealing to some individuals.

It's essential for individuals to carefully consider their priorities and career goals when evaluating potential job opportunities, including those at Sterling Security. Factors such as the company's culture, values, and specific job responsibilities should also be taken into account when determining whether a particular employer is the right fit.

Consider Sterling Security the next chapter in your career of opportunityCompany DescriptionSTERLING SECURITY provides stable employment opportunities, as the need for security services is generally consistent.\r
\r
2. Career growth and development: Sterling Security may offer opportunities for career advancement and professional development within the company.\r
\r
3. Competitive compensation: People may be attracted to Sterling Security by the potential for competitive wages and benefits in the security industry.\r
\r
4. Meaningful work: Some individuals may find fulfillment in knowing that their work contributes to the safety and security of others, making a positive impact on the Team and a morale booster.\r
\r
5. Training and skill development: Sterling Security will provide training and opportunities to develop valuable skills in security, customer service, and conflict resolution.\r
\r
6. Flexible schedules: Depending on the specific role and company policies, Sterling Security may offer flexible work schedules that can accommodate diverse lifestyle needs.\r
\r
7. Team environment: The opportunity to work in a Team-oriented environment, where employees can collaborate and support each other, may be appealing to some individuals.\r
\r
It's essential for individuals to carefully consider their priorities and career goals when evaluating potential job opportunities, including those at Sterling Security. Factors such as the company's culture, values, and specific job responsibilities should also be taken into account when determining whether a particular employer is the right fit.\r
\r
Consider Sterling Security the next chapter in your career of opportunity