Technical Account Manager

2 months ago

Southfield, United States Applied Innovation Full time
Job DescriptionJob Description

Applied Innovation is seeking a customer service oriented and analytical individual to focus on pre-sales engineering and presenting and post sales account management as a vCIO/Technical Account Manager. The vCIO/Technical Account Manager will report directly to the vCIO Manager. This is typically a Monday to Friday 8 AM to 5 PM position at the Southfield, Michigan office located at 24050 Northwestern Hwy, Southfield, MI 48075. 

Essential Duties and Responsibilities:

  • Pre-Sales
    • Supporting and participating in the pre-sales process, including discussing the product stack, business technology roadmap, and performing the network discovery.
    • Effectively listening to the clients and understanding their technology needs and budget constraints.
    • Documenting the clients’ technology environment.
    • Determining products and services needed to bring the client environment into a good working order.
    • Working with Sales and administration to provide client quotes.
    • Facilitating client onboarding with the Service team.
    • Managing client onboarding and scheduling initial business technology roadmap review.
  • Post-Sales
    • Compiling recent client activity and researching technology trends to create business technology roadmaps.
    • Reviewing the technology roadmap with the client, listening to the clients’ needs and providing expert technology advice.
    • Meeting with the Service team to provide client feedback.
    • Continually advising clients on technology trends and opportunities within their environments. 
    • Building, developing, and growing business relationships vital to the success of NetSmart Plus.
    • Facilitating meetings and strategic planning sessions with clients.
  • Communicating in an upbeat, positive and professional manner.
  • Providing guidance and support to Technology Specialists.
  • Keeping up-to-date on new software and hardware.
  • Successfully managing time with little management oversight.

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
 

  • Possess familiarity of the following:
    • Windows Desktop Operating Systems and productivity software
    • Apple iOS/Android OS based smartphones and tablets
    • Setup, Configuration, and Administration of Exchange and Office 365
    • Windows Server Setup Configuration and Administration
    • VMWare Server Setup Configuration and Administration
    • Managed Switch and Router, Configuration and Administration
    • Firewall Configuration and Administration
    • Wireless Network Configuration and Administration
    • Backup Configuration and Administration
  • Ability to present in a small group setting.
  • Ability to master the feature set of a defined product line.
  • Ability to interpret complex network topologies.
  • Ability to coach team members through the remediation of complex and multifaceted problems.
  • Ability to manage and meet multiple project deadlines.
  • Ability to follow and write procedural instructions.
  • Excellent communication skills required.
  • Excellent customer service skills are essential.
  • Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously
  • Ability to quickly learn, understand, and manage new systems related to information technology
  • High degree of flexibility and problem solving
  • Valid US Driver's License
  • Good Driving Record 
  • No DUI's in the past 5 years


Education/License/Experience Requirements:
 

  • Two-year degree in Networking, Computer Science, Information Systems or a related technical field
  • Three or more years of experience working in a high-level Network Administrator or System Engineer role or in IT Management


Supervisory Responsibilities
 

  • None


Physical Demands:
 

  • The physical demands described here are representative of those that must be met be an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to communicate with team members and vendors.  The employee occasionally is required to sit; use hands to handle; and reach with hands and arms. The employee will frequently operate a computer.  The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


Work Environment:

  • While performing the duties of this job, work will usually occur indoors, away from the elements, requiring offsite travel with client meetings outside of normal business hours, and independent office to office and client location travel. This position is considered active. The noise level in the work environment is usually low to moderate.
Company DescriptionApplied Innovation is a premier office technology solutions provider. We are dedicated to providing our clients the best products, service, and support. If you’re looking for a career in a fast-paced, technology-driven industry, not just a job or a paycheck, Applied Innovation is interested in you.Company DescriptionApplied Innovation is a premier office technology solutions provider. We are dedicated to providing our clients the best products, service, and support. If you’re looking for a career in a fast-paced, technology-driven industry, not just a job or a paycheck, Applied Innovation is interested in you.

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