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Strategic Account Manager

2 months ago

Southfield, United States Employee Health Insurance Management Inc Full time
Job DescriptionJob Description

SUMMARY: The Strategic Account Manager serves as the primary contact to assigned clients and/or TPAs with goal of delivering the complete EHIM experience. The Strategic Account Manager is responsible for executing detailed, comprehensive, and accurate group/TPA implementations as well as group/TPA strategy meetings with the intent and goal of retention. In addition, this individual is expected to process reports, interpret data/analytics in a comprehensive manner, and clearly present detailed reporting to clients/TPA with an action plan and recommendations that are aligned with EHIM’s corporate philosophies. The Strategic Account Manager must be able to tackle challenging questions which require in-depth review, analysis, evaluation, and detailed preparation.

PRINCIPLE RESPONSIBILITIES include but are not limited to:

  • Responsible for all aspects of the account relationship including retention, client satisfaction, strategic business planning, client performance reviews, evaluations, report delivery and interpretation.
  • Initiate and participate in pharmacy benefits strategy development with client (broker/TPA), to position EHIM within the clients’ healthcare strategy with the focus on retention and adding value-added services.
  • Coordinate deliverables for current clients in an RFP situation and manage the discovery and solution development process.
  • Understand key players, competitors, trends, and customer needs as well as EHIM’s potential and share within the targeted industry and account base.
  • Ability to understand current healthcare trends and issues and effectively communicate how they may impact client strategies.
  • Interface and facilitate communications with appropriate leaders within EHIM to help problem solve or support new service offerings.
  • Understand and consistently utilize EHIM best practices for client implementations and on-going service.
  • Establish a link between EHIM’s capabilities and the customer’s business strategy.
  • Effectively communicate client intentions and expectations to internal team that supports effective delivery of service.
  • Develop a contact matrix and establish strong relationships with key decision makers and project facilitators.
  • Approach the account management process with a high degree of professionalism and effectiveness by successful utilization of summaries of understanding, business reviews, and value analysis.
  • Serve as the single point of contact for an assigned base of established clients/TPAs.
  • Maintain client and TPA relationships while responding to all inquiries, requests and concerns.
  • Initiate monthly and quarterly client and agent “check-ins”, status calls, and touch points.
  • Initiate a 30, 60, and 90 day “check-in” calls with new business clients.
  • Compose, comprehend, and present pharmacy renewals or quarterly client reviews.
  • Mentor and set examples in accordance with EHIM’s corporate culture to other representatives assigned to accounts.
  • Prepare and present monthly status reports and other reports as required.
  • Demonstrate willingness to go above and beyond day to day responsibilities and assist in other areas or activities when necessary to reach a collective goal or satisfy a client request.
  • Other duties as assigned by Client Services Manager
  • Follow all policies and procedures related to job responsibilities.

SKILLS AND REQUIREMENTS

  • Bachelor’s degree preferred
  • 3-5 years of experience in PBM industry, group health insurance, or other related healthcare field.
  • Possess strong analytical skills, out of the box thinking, with a consultative approach
  • Effective public speaking skills.
  • Possess excellent written and verbal communication skills.
  • Must be proficient with Microsoft Outlook, Excel, PowerPoint and Word.
  • Ability to create, use, and manipulate spreadsheets is a must.
  • Must be able to multitask, work under pressure, and balance competing priorities.
  • Demonstrate ability to use CRM system.
  • Must be able to work extended hours and/or travel if necessary.
  • Excellent work ethic and energy level.
  • Solid time management abilities.
  • Must be professional in appearance and manner.

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting