Account Manager, eCommerce

2 weeks ago

Southfield, United States Tenneco Full time

STRATEGIC ACCOUNT MANAGER

 

Job Description: The Account Manager will execute sales and marketing programs to drive incremental sales growth.  They are responsible for overseeing e-commerce operations, optimizing functional processes, improving inefficiencies and reducing fines.  They are responsible for managing the day-to-day activities of the e-commerce accounts while supporting the e-commerce team.  This individual must be able to manage multiple objectives simultaneously while establishing operational excellence and governance within the ecommerce accounts.

 

Primary Responsibilities:

  • Manage order processing and shipping activities to meet sales targets and customer service levels. 
  • Triage and help resolve issues that cause a disruption in sales due to system issues or other contributing factors, with a focus on warehouse operations processes.
  • Collaborate and communicate effectively with supporting teams including, customer service, finance, IT, DCs, product managers, etc., and coordinate their involvement to meet the customer’s expectations and resolve issues.
  • Manage daily account activities including responding to customer inquiries and working with the internal and external team members to resolve issues to meet account performance objectives and drive improvements. 
  • Focus on driving sales growth and profitability.  Prepare and analyze reports including, sales, chargebacks, pay-per-click campaigns, and customer reviews to identify trends, new opportunities, and support implementation of approved strategies.
  • Document and learn customer requirements and processes to facilitate operational improvements at the DCs, drive chargeback reduction and systematic changes. Continuous education of customer requirements and processes with cross-functional team members.
  • Manage the catalog to ensure accurate representation on product display pages by owning the new number announcement process and discontinuations, fitment, images, video, and copy.
  • Execute administrative tasks including reviewing and approving financial reports, returns, and warranty.
  • Establish productive professional relationships with key personnel in assigned customer accounts.
  • Document and refine governance and operational requirements for managing ecommerce accounts.

 

Job Requirements: 3-5 years professional experience.  Bachelor's degree in eCommerce, Marketing, Business Administration or equivalent required with a minimum GPA of 3.0.

 

  • Demonstrate a solid understanding of digital commerce with specific experience(s) in online/mobile commerce with key ecommerce players such as Amazon and Walmart.
  • Demonstrate a solid understanding of order management, warehouse operations, and supply chain processes.
  • Strong written and verbal communication skills (English), ability to establish rapport with internal customers.
  • Continuous quality improvement of data collection methods and analysis for efficiency and process streamlining purposes.
  • Excellent organizational skills and the ability to process large amounts of data.
  • Ability to problem solve, strong attention to detail, effectively multi-task and meet deadlines in a fast-paced environment.
  • Ability to adapt to changing processes, requirements, and improvements.
  • Adhere to corporate policies, procedures, and the professional code of ethics.
  • Willingness to perform other duties as assigned.
  • Knowledge of Microsoft Office Suite and proficient in PowerPoint and Excel.
  • Understanding of order flow systems processes and warehouse processes.
  • Working knowledge of SAP.

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