Bilingual Patient Scheduling Coordinator

4 weeks ago


Northbrook, United States USA Clinics Group Full time
Job DescriptionJob Description

As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.

If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today

No medical experience? No worries We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.

Bilingual in English and Spanish, or English and Russian REQUIRED

Responsibilities

  • Receive inbound retention calls from current customers in a multi-line call center environment
  • Accommodate scheduling needs of existing patients including future appointments
  • Make outgoing confirmation and follow up calls
  • Make outbound calls to patients to re-establish patient care
  • Educate customers on membership features, offerings, billing and charges to retain customer
  • Act with urgency to meet and resolve customers’ needs and problems
  • Demonstrate knowledge of services
  • Ensure customer issue follow-up is completed on time and accurately
  • Builds rapport and constructive and effective relationships.
  • Expediently handle all problems, issues, and challenges with professionalism
  • Additional duties as required

Requirements

    • Prior experience is a Sales, Telemarking and or Soft Sales Environment highly desired.
    • Excellent customer service and interpersonal skills
    • 1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
    • Excellent communication skills, both written and verbal
    • Strong organizational, reporting, data entry, time management, and follow-up skills required.
    • Proficient in Word, Excel, and Call Center systems
    • Ability to connect with people, empathize with them and offer viable solutions to their concerns.
    • Must use decision trees and script flows as required.
    • Ability to multi-task and meet critical deadlines.
    • Experience and ability to manage through rapid and dramatic changes.
    • Flexibility in shifts/hours
    • Regular, consistent and punctual attendance
    • Experience in medical industry is highly preferred.

Benefits

  • Medical
  • Dental
  • Vision
  • 401k


  • Northbrook, United States USA Clinics Group Full time

    Job DescriptionJob DescriptionAs a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today!No...


  • Northbrook, United States USA Clinics Group Full time

    Job DescriptionJob DescriptionAs a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today!No...


  • Northbrook, United States USA Clinics Group Full time

    Job DescriptionJob DescriptionAs a Cath Lab and Fibroid Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Accurately, and efficiently register, schedule, and interact with patents and medical professionals: Both in a registration and patient management fashion. This position will serve a key role in registering,...


  • Northbrook, United States USA Clinics Group Full time

    Job DescriptionJob DescriptionAs a Cath Lab and Fibroid Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Accurately, and efficiently register, schedule, and interact with patents and medical professionals: Both in a registration and patient management fashion. This position will serve a key role in registering,...


  • Northbrook, Illinois, United States USA Clinics Group Full time

    Job SummaryUSA Clinics Group is seeking a highly skilled Medical Scheduling Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating patient scheduling, registration, and communication with medical staff and patients.Key ResponsibilitiesRegistration and Scheduling: Accurately register and schedule...


  • Northbrook, Illinois, United States USA Clinics Group Full time

    Job SummaryWe are seeking a highly skilled Patient Scheduling Coordinator to join our team at USA Clinics Group. As a Patient Scheduling Coordinator, you will play a critical role in ensuring that our patients receive timely and efficient access to medical care.Key ResponsibilitiesPhone Operations: Receive and respond to inbound calls from current patients,...


  • Northbrook, Illinois, United States USA Clinics Group Full time

    Job OverviewAs a Cath Lab Patient Scheduling Coordinator, you will play a crucial role in facilitating access to essential medical services for our patients. Your responsibilities will include accurately registering, scheduling, and communicating with patients and healthcare professionals in a manner that prioritizes patient management and care...


  • Northbrook, Illinois, United States USA Clinics Group Full time

    Position Overview:Surgery Schedulers are essential in facilitating patient appointments for our medical facilities nationwide.About the Role:This is a full-time, permanent opportunity created due to our expansion. We are dedicated to enhancing the lives of patients through compassionate and professional service. If you possess strong organizational skills...


  • Northbrook, Illinois, United States USA Clinics Group Full time

    Position Overview: As a Patient Access Coordinator, you will play a crucial role in facilitating patient access to essential medical services. Your primary responsibilities will include efficiently managing incoming calls, registering patients, and scheduling appointments in a performance-driven environment. About You: If you are proactive and enthusiastic...


  • Northbrook, Illinois, United States USA Clinics Group Full time

    Position Overview: As a Healthcare Access Coordinator, your primary responsibility will be to facilitate our patients' access to essential medical services. You will efficiently manage, register, and schedule patient interactions in a performance-driven environment. Key Responsibilities: Assist patients in navigating their healthcare options and ensure...

  • Bilingual Custodian

    1 month ago


    Northbrook, United States National Star Full time

    National Star Services is a 26-year-old facility management company providing different services all nationwide and we are now in search of a Bilingual Custodian for a building in the area of Northbrook, IL. Bilingual Janitor needed with cleaning experience and attention to detail to clean common areas in an apartment Building including some outdoor cleaning...

  • Bilingual Custodian

    4 weeks ago


    Northbrook, United States National Star Services Full time

    Job DescriptionJob DescriptionNational Star Services is a 26-year-old facility management company providing different services all nationwide and we are now in search of a Bilingual Custodian for a building in the area of Northbrook, IL. Bilingual Janitor needed with cleaning experience and attention to detail to clean common areas in an apartment Building...

  • Bilingual Custodian

    1 month ago


    Northbrook, United States National Star Services Full time

    Job DescriptionJob DescriptionNational Star Services is a 26-year-old facility management company providing different services all nationwide and we are now in search of a Bilingual Custodian for a building in the area of Northbrook, IL. Bilingual Janitor needed with cleaning experience and attention to detail to clean common areas in an apartment Building...


  • Northbrook, Illinois, United States Freedom Home Care Full time

    Job Summary:We are seeking a highly skilled CNA/Scheduler to join our team at Freedom Home Care. As a key member of our operations team, you will be responsible for overseeing all staffing needs and ensuring that our company's staffing requirements are always met.Key Responsibilities:Develop and implement effective staffing strategies to meet the needs of...


  • Northbrook, Illinois, United States National Star Services Full time

    Position OverviewNational Star Services, a well-established facility management organization, is actively seeking a Bilingual Cleaning Specialist to join our dedicated team.Key Responsibilities:Maintain cleanliness in shared spaces within an apartment complex, including outdoor areas.Perform cleaning tasks around recreational facilities such as swimming...


  • Northbrook, Illinois, United States USA Clinics Group Full time

    Job OverviewWe are seeking dedicated Surgery Schedulers to manage patient appointments across our clinics nationwide.This is a full-time, permanent opportunity driven by our ongoing expansion.Position Location: Northbrook, IL.If you are passionate about enhancing patient experiences and possess qualities such as compassion, professionalism, and the ability...


  • Northbrook, Illinois, United States Comprehensive Gastrointestinal Health Full time

    Job OverviewPosition: Medical AssistantOrganization: Comprehensive Gastrointestinal HealthLocation: Northbrook with occasional travel to LibertyvilleEmployment Type: Full-timeSector: Healthcare, Gastroenterology About Us: Comprehensive Gastrointestinal Health is a premier gastroenterology practice committed to enhancing the standard of care in the northern...


  • Northbrook, United States USA Clinics Group Full time

    Job DescriptionJob DescriptionYou will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful...


  • Northbrook, United States USA Clinics Group Full time

    Job DescriptionJob DescriptionYou will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful...


  • Northbrook, Illinois, United States Rosen Vein Care Full time

    Job OverviewWe are in search of a dedicated Bilingual Medical Support Specialist who is proficient in both Spanish and English. The ideal candidate will demonstrate a strong commitment to patient care and possess the essential skills required to assist healthcare professionals in delivering exceptional medical services.Position Details:This role involves...