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Cath Lab Patient Scheduling Coordinator

3 months ago

Northbrook, United States USA Clinics Group Full time
Job DescriptionJob Description

As a Cath Lab and Fibroid Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care Accurately, and efficiently register, schedule, and interact with patents and medical professionals: Both in a registration and patient management fashion. This position will serve a key role in registering, scheduling, and act as a care liaison between clinics / medical staff (and) our patients pre and post procedure.

Prior medical, patient care or clinical highly desired. Bilingual in English and Spanish, Russian, Polish, or Greek highly preferred

  • Receive inbound, retention, and scheduling calls from new and existing patients.
  • Accommodate scheduling needs of existing patients including future appointments in accordance with their Care Plan.
  • Make outbound and follow up calls exhibiting empathy and compassion.
  • A solid and in depth understanding of USA Clinics products and services required.
  • Ability to problem solve and critically think with addressing patient care needs.
  • Act with urgency to meet and resolve customers’ needs and problems.
  • Strong time management skills and the ability to multi-task simultaneously across multiple systems.
  • Ensure customer follow-up is completed on time and accurately.
  • Serve as a liaison between the medical staff (and physician) and patient.
  • Build rapport and effective relationships with patients and clinical staff.
  • Expediently handle all problems, issues, and challenges with professionalism.
  • Additional duties as assigned

Requirements

    • Spanish REQUIRED
    • 2+ year(s) experience in health care environment: Including but not limited to CNA, MA, Patient Advocate, or Medical Office, required.
    • In lieu of the above: 5+ years of stable, consistent work experience in a call center or office environment.
    • Excellent communication skills, both written and verbal
    • Strong organizational, reporting, data entry, time management, and follow-up skills, required.
    • Proficient in Word, Excel, and Call Center systems.
    • Ability to connect with people, empathize with them and offer viable solutions to their concerns.
    • Ability to use decision trees and script flows required.
    • Ability to multi-task and meet critical deadlines.
    • Experience and ability to manage through rapid and dramatic changes.
    • Excellent customer service and interpersonal skills.

Benefits

    • Health insurance with dental and vision
    • PTO with sick time
    • 401k & match