Current jobs related to Service Desk Analyst I - Strongsville - Acuative Corporation

  • Service Desk Analyst I

    1 week ago

    Strongsville, United States Telsource Full time

    The Benefits of working with Acuative Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. Comprehensive benefits plan including: Health, Dental, Vision Flexible spending, Dependent Care and Healthcare savings accounts with company...

  • Service Desk Analyst I

    4 weeks ago

    Strongsville, United States Acuative Corporation Full time

    Job DescriptionJob DescriptionThe Benefits of working with AcuativeAcuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. Comprehensive benefits plan including: Health, Dental, VisionFlexible spending, Dependent Care and Healthcare savings...

  • Service Desk Analyst I

    3 weeks ago

    Strongsville, United States Telsource Full time

    The Benefits of working with Acuative Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. Comprehensive benefits plan including: Health, Dental, Vision Flexible spending, Dependent Care and Healthcare savings accounts with company...

  • IT Support Specialist I

    1 week ago

    Strongsville, Ohio, United States Acuative Corporation Full time

    Job OverviewWhy Choose Acuative?Acuative provides a robust benefits package for all eligible employees. Full-time staff can access benefits starting from the first day after 45 days of employment.Comprehensive benefits plan including: Health, Dental, VisionFlexible spending accounts, Dependent Care, and Healthcare savings accounts with company...

  • IT Support Specialist I

    1 week ago

    Strongsville, Ohio, United States Acuative Corporation Full time

    Job OverviewWhy Choose Acuative?Acuative provides a robust benefits package for all qualified employees. Full-time staff can access benefits starting the day after 45 days of employment.Comprehensive benefits plan, including Health, Dental, and Vision coverageFlexible spending accounts, Dependent Care, and Healthcare savings accounts with company...

  • IT Support Specialist I

    1 week ago

    Strongsville, Ohio, United States Telsource Full time

    Why Work with Telsource? Telsource provides a robust benefits package for all eligible employees. Full-time staff can access benefits starting from the first day after 45 days of employment. Comprehensive benefits plan including: Health, Dental, VisionFlexible spending accounts, Dependent Care, and Healthcare savings accounts with company...

  • IT Support Specialist I

    1 week ago

    Strongsville, Ohio, United States Telsource Full time

    Advantages of Working with Telsource Telsource provides a robust benefits package for all eligible staff members. Full-time employees can access benefits starting from the first day following 45 days of employment. Comprehensive benefits plan including: Health, Dental, VisionFlexible spending, Dependent Care, and Healthcare savings accounts with company...

  • Front Desk Receptionist

    7 days ago

    Strongsville, United States Nivea Hospitality Full time

    Join our Team = Front Desk Receptionist Staff Needed Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at Brunswick Comfort Suites About the Hotel: The Brunswick Comfort Suites...

  • Front desk coordinator

    3 months ago

    Strongsville, United States Raphaelsbeautyschool Full time

    **January 24, 2022** **Front desk coordinator** * Posted 1 week ago **Ashley Adams Salon** Looking for a part time **front desk coordinator**. Two-four evenings a week and two -four Saturdays a month. Evenings(4:30-close) and Saturday (8:30am-close) hours. Must have excellent customer service skills, able to multi task, handle transactions, book...

  • Front Desk Associate

    4 hours ago

    Strongsville, Ohio, United States Dino Palmieri Salons & Spa Full time

    About Dino Palmieri Salons & SpaWe are a dynamic and growing company in the beauty industry, seeking a highly skilled and motivated individual to join our team as a Front Desk Coordinator. Our company values a positive work environment, excellent guest service, and unlimited growth opportunities.Job SummaryWe are looking for a detail-oriented and...

  • IT Support Specialist I

    1 week ago

    Strongsville, Ohio, United States Telsource Full time

    The Advantages of Working with Telsource Telsource provides a robust benefits package to all eligible staff members. Full-time employees gain access to benefits starting the day after 45 days of employment. Comprehensive benefits plan including: Health, Dental, Vision Flexible spending, Dependent Care and Healthcare savings accounts with company contribution...

  • Front Desk Sales Associate

    2 months ago

    Strongsville, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Strongsville, OH. PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We’re...

  • Front Desk Sales Associate

    1 month ago

    Strongsville, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Strongsville, OH.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales.We're looking...

  • Front Desk Sales Associate

    3 months ago

    Strongsville, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Strongsville, OH. PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking...

  • Front Desk Sales Associate

    3 weeks ago

    Strongsville, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Strongsville, OH.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...

  • Front Desk Sales Associate

    3 months ago

    Strongsville, United States PCRK Group Full time

    Job DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Strongsville, OH.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...

  • Hospitality Analyst

    1 month ago

    Strongsville, Ohio, United States Blt Management Full time

    Job Title: Hospitality AnalystLocation: Stamford, CTCompany Overview:Building and Land Technology (BLT) is a premier vertically-integrated real estate firm that specializes in the acquisition, development, and management of office, retail, and industrial properties, including hospitality assets. Our mission is to deliver exceptional value to our guests and...

  • Hospitality Analyst

    1 month ago

    Strongsville, United States Blt Management Full time

    Job Title: Hospitality Analyst Location: Stamford, CT Company Overview: Building and Land Technology (BLT) is a premier vertically-integrated real estate firm that specializes in the acquisition, development, and management of office, retail, and industrial properties, including hospitality assets. Our mission is to deliver exceptional value...

  • Corporate Analyst

    1 week ago

    Strongsville, Ohio, United States Compass Group Careers Full time

    Job OverviewPosition Title: BUSINESS ANALYSTSalary Range: $80,000-$90,000/annuallyJoin Compass Group, a leader in the dining services industry, and embark on a rewarding career filled with opportunities for growth. We serve employees at premier organizations across various sectors, ensuring exceptional dining experiences. As a member of our team, you will...

  • Front Desk Coordinator

    3 months ago

    Strongsville, United States North American Dental Group Full time

    Overview: Front Desk Coordinator Open Up to A Whole New Dental Experience Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American...

Service Desk Analyst I

1 month ago

Strongsville, United States Acuative Corporation Full time
Job DescriptionJob DescriptionRoles & Responsibilities

The Service Desk Analyst performs the following roles and responsibilities: Entry Level - Will Train.

Several openings at: 2nd Shift Sunday - Thursday 3PM to 11:30 PM or Tuesday - Sat 3PM to 11:30 PM (set schedules)

Network Monitoring and Surveillance

  1. Monitor elements, devices and other components within a designated span of control (WAN, SD-WAN, Transport) to identify events, incidents or problems with services, networks or elements
  2. Log identified incidents / problems in the ticket system
  3. Initiates the incident management process
Initial support for Incidents and Service Requests
  1. Provided first-level support by handling incidents or Service Requests using the Incident Reporting and Request Fulfilment processes
  2. Collects, obtains and logs information necessary to diagnose the incident
  3. Performs initial diagnosis
  4. Resolves routine incidents
Incident Management / Restoration Management
  1. Direct, coordinate and oversee the actions of the resources restoring a service
  2. Drive service restoration to meet defined Incident Management policies and service level commitments
  3. Drive the efficiency and effectiveness of the Incident Management process
  4. Produce management information
  5. Manage the work of incident support staff (first- and second-tier)
  6. Monitor the effectiveness of Incident Management and making recommendations for improvement
  7. Develop and maintaining the Incident Management systems
  8. Manage Major Incidents (Severity 1 and Severity 2)
  9. Develop and maintaining the Incident Management process and procedures

Note: The Incident Management role is given the authority to manage incidents effectively through first, second, and third tier support.

Major Incident Team Member

  1. The Major Incident Team Member role is to provide subject matter expertise to facilitate resolution of the Incident within the Incident Management process.
Communications Specialist
  1. Establish and manage bridge calls for incidents and outages
  2. Provide notifications for incidents and outages
  3. Provide a point of contact for to the incident response team
  4. Provide translation of incident communications from technical details into non-technical summarizations.

Minimum Qualifications

  • US Citizen with background check
  • High School Diploma or GED
  • Some understanding of LAN, WAN, SD-WAN and Network Transport technologies including VPN, and DMVPN.- we will train on the specifics
  • Basic understanding of runbooks and troubleshooting network issues.(we will train on this)
  • Excellent oral and written communication skills.
Organized, self-starter that has superior customer service skills and pays close attention to detail.

The Benefits of working with Acuative

Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.

Comprehensive benefits plan including:

Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required.

Dental coverage has preventative services covered at 100%.

Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts.

Flexible spending, Dependent Care and Healthcare savings accounts with company contribution.

Long-Term Disability – Provides financial protection for you after 180 consecutive days of disability

Basic Term Life & AD&D Insurance provided by Acuative

Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave.

Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization.

401(K) Plan with company match opportunity

Employee referral program - Referring employee is eligible for the award in the amount of $250.

Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives.