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Service Desk Analyst I

2 months ago

Strongsville, United States Telsource Full time
The Benefits of working with Acuative

Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.
  • Comprehensive benefits plan including: Health, Dental, Vision
  • Flexible spending, Dependent Care and Healthcare savings accounts with company contribution
  • Long-Term Disability and Basic Life/AD&D
  • Competitive pay
  • Paid Time Off and Holidays
  • Career Development opportunities
  • Service Award Program
  • 401(K) Plan
  • Employee referral program
  • Life Assistance Program


Service Desk Analyst I - Sunday - Thursday or Tuesday - Saturday

The Service Desk Analyst I provides a single point of contact to the organization for information
technology related problems. Assist business customers with telephone, email or
trouble ticket enquiries to resolve or escalate IT systems issues and problems.
Provide support and incident management and client communications for IT
systems faults and service requests.

About Acuative

For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.

Acuative's Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.

Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing.

Acuative's Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.

Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it's helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative's WAN architecture and engineering experts are there to help with robust and scalable designs.

We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks.

We hope you consider joining your talent with our team.