Bilingual Customer Service Representative

3 weeks ago


Plano, Texas, United States PennyMac Full time

About the Role:

Pennymac is seeking a skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment.

Key Responsibilities:

  • Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents
  • Conduct research to resolve and respond to customer inquiries accurately
  • Interact cross-departmentally to resolve customer requests, including escalations
  • Perform other related duties as assigned

Requirements:

  • Demonstrate patience, kindness, and understanding for customers during all interactions
  • Easily navigate multiple screens, find relevant data, and communicate clearly to customers
  • Computer proficiency, including Word and Excel
  • Deliver timely and accurate information in a fast-paced environment
  • Critically think with strong negotiation and problem-solving skills, mathematical aptitude, and sound judgment

What We Offer:

  • A comprehensive training program to ensure professional success
  • A performance incentive plan to potentially earn an extra $400-$500+ per month
  • A competitive salary range of $36,000 - $45,000
  • A comprehensive benefits package, including medical, dental, and vision coverage

About Pennymac:

Pennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

Our Culture:

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. We are committed to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected, and supported.



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