Medical Customer Service Representative

2 weeks ago


Plano, Texas, United States EverStaff Full time
Job Title: Medical Customer Service Representative

We are seeking a skilled and motivated Medical Customer Service Representative to join our team at EverStaff. As a Medical Customer Service Representative, you will be responsible for handling incoming calls from claimants or medical providers, answering basic coverage questions, and providing accurate and efficient responses to all inquiries.

Key Responsibilities:
  • Professionally handle all incoming calls from claimants or medical providers.
  • Answer basic coverage questions, gather all claimant or customer information, and provide accurate and efficient responses to all inquiries.
  • Record details of all customer interactions, including requests, inquiries, comments, complaints, and actions taken, ensuring that all follow-up calls/actions are done in a timely manner.
  • Learn and understand all types of policies administered by the company and maintain professional conduct with all callers and fellow workers.
Requirements:
  • High school diploma or equivalent.
  • Previous experience in a customer service or call center environment.
  • Knowledge of medical insurance policies and the schedule of benefits, with previous insurance knowledge/experience in medical terms and billing being a plus.
  • Proficient in using MS Office Suite.
  • Possess excellent verbal and written communication skills.
  • Adaptable to working under pressure with tight timelines.
  • Excellent listening, analysis, and problem-solving skills, a strong attention to detail, and be able to work in a fast-paced team environment.
  • Bilingual in Spanish.
What We Offer:
  • A competitive salary range of $19-$20 per hour.
  • A hybrid schedule with 3 days in office.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid holidays and 401(k) matching.

We are an equal opportunity employer and welcome applications from all qualified candidates. EverStaff is committed to creating a diverse and inclusive work environment.



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