Medical Customer Service Representative
7 days ago
We are seeking a skilled and motivated Medical Customer Service Representative to join our team at EverStaff. As a Medical Customer Service Representative, you will be responsible for handling incoming calls regarding our client's products and policies, responding to questions and requests in a professional and positive manner.
Position Details:- Pay: $19-$20
- Schedule: Monday-Friday 8am-5pm
- Hybrid: 3 days in office
- Medical, dental, and vision
- PTO
- Paid holidays
- 401(k)
- Professionally handle all incoming calls from claimants or medical providers.
- Answer basic coverage questions, gather all claimant or customer information, and provide accurate and efficient responses to all inquiries.
- Record details of all customer interactions, including requests, inquiries, comments, complaints, and actions taken, ensuring that all follow-up calls/actions are done in a timely manner.
- Learn and understand all types of policies administered by the company and maintain professional conduct with all callers and fellow workers.
- High school diploma or equivalent.
- Previous experience in a customer service or call center environment.
- Knowledge of medical insurance policies and the schedule of benefits, with previous insurance knowledge/experience in medical terms and billing being a plus.
- Proficient in using MS Office Suite.
- Possess excellent verbal and written communication skills.
- Adaptable to working under pressure with tight timelines.
- Excellent listening, analysis, and problem-solving skills, a strong attention to detail, and be able to work in a fast-paced team environment.
- Bilingual in Spanish.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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