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Help Desk Analyst

3 months ago

New York, United States Russell Tobin Full time
Job DescriptionJob Description

6 Months with the possibility of an extension

New York, NY 10019

Pay: $30/hr - $35/hr W2 (Depends upon experience)

Position requires:

  • 3+ years of experience in the field of IT Service Desk or user Support
  • Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
  • Experience with Desktop computer hardware, printers, and peripherals
  • Experience with Mobile Device Support (Windows, IOS, Android)
  • Understanding of basic Networking protocols
  • Exceptional oral and written communication skills

Job Summary:

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software.
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Job Duties:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process; install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users; follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.

Benefits Info:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.