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Hotel Front Desk Agent

1 month ago

Midway, United States Comfort Inn and Suites Full time
Job DescriptionJob Description

 

Position Summary: The Hotel Front Desk Agent is responsible for delivering outstanding guest service by greeting and checking in guests, handling reservations, and addressing any guest inquiries or concerns. This role requires a professional demeanor, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

  • Guest Check-In/Check-Out: Efficiently and accurately check guests in and out of the hotel, ensuring a smooth and welcoming process.
  • Reservations Management: Handle room bookings, modifications, and cancellations through various channels, including phone, email, and online systems. Take phone calls for reservations and confirmations.
  • Guest Services: Provide information about hotel amenities, local attractions, and services; assist with special requests and resolve any issues or complaints.
  • Administrative Duties: Process payments, manage cash and credit transactions, and maintain accurate records of guest interactions and transactions.
  • Communication: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest needs are met promptly and effectively.
  • Safety and Security: Monitor the security of the hotel premises, including the proper use of key systems and adherence to safety protocols.

Qualifications:

  • High school diploma or equivalent; additional education or relevant certification preferred.
  • Previous experience in a customer service or hospitality role is a plus.
  • Strong interpersonal and communication skills, with the ability to interact positively with guests and colleagues.
  • Proficiency in using hotel management software and basic office equipment.
  • Ability to handle multiple tasks simultaneously and work efficiently in a fast-paced environment.
  • Flexible schedule, including availability to work nights, weekends, and holidays as needed.