Assistant General Manager

2 months ago

San Francisco, United States Saluhall | San Francisco Full time
Job DescriptionJob Description

Saluhall is a destination to meet, relax, play and try new things. We are a celebration of Scandinavian food principles that nourish both body and soul. Saluhall’s inception is rooted in a dedication to spotlighting local food, drink and people with its ambitious commitment to plant-forward as a way of life, aiming to transform the traditional food hall experience. This partnership exemplifies the collaborative, internationalist spirit of San Francisco, where local businesses and talented team members can come together to create something exceptional.


ASSISTANT GENERAL MANAGER


The role of the Assistant General Manager is to support the General Manager and Saluhall Operations with ensuring all front and back of house areas are in keeping with the operational standards set out by Saluhall–ensuring constant exemplary levels of service and hospitality.

You’ll support, manage and lead the front of house team’s daily activities in accordance with Saluhall values and goals. The Assistant General Manager will exceed customer expectations, achieve profitability and promote a positive, productive and engaged work environment to deliver the world’s greatest food hall.

OPERATIONS

  • Partner with the General Manager in all aspects of the operations to ensure the smooth running of the business at all times including financial, and staffing targets.

  • Lead OSHA and food safety standards for Saluhall, as required by federal and local ordinances and guidelines

  • Manage front-of-house staff scheduling and labor activity

  • Work closely with 3rd party suppliers to ensure delivery of their Service Level Agreements

  • Implement and manage systems and practices to ensure a high level of on-site productivity

  • Manage cash handling and Saluhall operations accounting

  • Ensure clear communication channels between Saluhall and all key stakeholders

  • Work closely with the GM to manage the overall logistics of the site ensuring compliance

  • Manage on-site practices in line with company sustainability initiatives

  • Work closely with Event Operations Manager assisting with the production and execution of events and activations


PEOPLE

  • The main point of contact for all front-of-house team members, reporting back to GM where necessary

  • Consistent review and development of on-site teams, supporting their individual growth and training plans

  • Responsible for teams performance and knowledge levels on both food and drink ensuring a real enthusiasm for the products

  • Work closely with the GM and Saluhall’s internal People team on recruitment, training and compliance for members of the team

  • Shape and create a culture focused on Saluhall’s core values–Kind, Welcome, Driven


FINANCE

  • Work closely with the GM and onsite teams to ensure maximized profitability and achieve set financial targets

  • Post weekly schedules via 7Shifts for all front-of-house teams, working closely with Supervisors and GM


COMMUNITY

  • Act as a Brand Ambassador for Saluhall within the community and build strong relationships with local residents and neighboring businesses


REQUIREMENTS:

  • Minimum 4 years experience in a bar/food service environment with team management experience

  • Excellent people skills, confident speaking with clients and traders in a consultative manner and developing long-term relations

  • Experience with 7Shifts, Craftable, various POS and Google Workspace

  • Fluent Spanish language skill

  • Ability to set targets and motivate the team in achieving them and reporting on progress

  • Positive and flexible attitude, with the ability to think laterally and willing to problem solve

  • Ability to communicate and conduct oneself in a clear, diplomatic and authoritative manner


ADDITIONAL DUTIES:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

  • Saluhall Events:

    • Partner with Event Operations Manager in the execution and delivery of Saluhall events

    • Supervise the maintenance team and direct logistics and storage areas associated with Saluhall events


SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:


  • Good communication skills and organizational skills

  • Proactive self-starter

  • Ability to handle stressful situations and be able to prevent and/or handle emergency situations

  • A cheerful, positive attitude when working with a variety of people, and the ability to work well under pressure, providing courteous and professional service

  • Responsible, neat and clean in appearance

  • Ability to adapt communication style according to the audience

  • Ability to delegate

  • Must be able to read, write and speak Spanish and English


PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

  • Most work tasks are performed indoors. Temperature is moderated and controlled by facility environmental systems

  • Able to stand and exert well-paced mobility for an extended period of time

  • Able to lift up to 25lbs. and on a regular and continuing basis

  • Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks

  • Manual dexterity required to use and operate all necessary equipment

  • Talking, hearing and seeing (vision) occur continuously in the process of communicating with guests, Supervisors and other Employees

  • Has an open and flexible availability as schedules may change based on business demand


Compensation: $85,000 annually. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.


Saluhall is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

All Saluhall job descriptions are subject to change to business needs.

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