Assistant General Manager

1 month ago

San Francisco, United States Private Listing Full time

Please FiDi is looking for a seasoned and service oriented professional to take the helm as Assistant General Manager for The Holbrook House in the heart of San Francisco’s Financial District.  The ideal candidate is well versed in hospitality, service, and familiar with high profile operations as well as possessing that entrepreneurial spirit.  This is a pivotal role in maintaining high standards of service, efficiency and profitability.  Fostering a club without a membership environment in this signature space is of top priority and the ideal candidate will have that high energy and engaging personality to shine.

ESSENTIAL FUNCTIONS

OPERATIONS AND LEADERSHIP

  • Work closely with the General Manager in overseeing day-to-day restaurant operations, including all front-of-house and back-of-house activities. 
  • Provide support and collaboration to the General Manager, acting as a key resource and decision-maker in their absence.
  • Recruit, train, and manage restaurant team comprised of servers, runners, bussers, bartenders, barbacks, baristas and hosts.
  • Provide direction and support for the team to ensure a consistent, positive and enhanced guest experience.
  • Execution of The Holbrook House private events on the Patio and Lounge areas during restaurant operations.
  • Be the point-of-contact for all information regarding hours of operation, all food and beverage items (ingredients, presentations, allergies etc.), daily specials, catering opportunities, private events 
  • Proactively identify and address operational challenges and resolve guest complaints or issues in a diplomatic and effective manner.
  • Have a hands-on approach, lead by doing
  • Assist in managing the restaurant's budget, including monitoring expenses and revenue, tracking inventory, and implementing cost-control measures.

SERVICE AND TRAINING

  • Implement on-going, consistent training programs to enhance skills and knowledge, ensuring all positions are well-equipped to perform their roles effectively.
  • Uphold service standards, accountability measures and incentives for all team members.  Sustain on-going training topics that encompass all areas of hospitality for both the restaurant and events.
  • Hold yourself and team members accountable for high standards of service and hospitality, fostering a positive and proactive environment while providing coaching and constant feedback to enhance performance
  • Maintain a constant presence on the floor during service overseeing the entire operation, taking the opportunity to train in the moment
  • Instill the “excellence reflex” (to fix something that isn’t right or to improve something that could be better) so that all team members are always striving to do better and be better. 
  • Conduct an engaging and informational pre-shift meeting prior to each service
  • Be constantly up to date about the restaurant's menu offerings, including daily specials, ingredients, and preparation methods. Train team members to effectively communicate menu details to guests.

GUEST RELATIONS AND COMMUNICATION 

  • Lead by example in delivering exceptional customer service, ensuring that all guests have a positive and memorable experience.
  • Foster a “Club without a membership” environment – the exclusivity and uniqueness should be consistently at the forefront
  • Manage guest profiles ensuring that all team members are knowledgeable and aware of “who” is in the restaurant at all times.
  • Uphold high-quality standards in food presentation, taste, and service. Monitor guest feedback and address any issues or concerns promptly and professionally.  
  • Oversee the reservation system, working with the hosts to ensure efficiency while maximizing all opportunities throughout each service
  • Assist with the Concierge Program, create and maintain relationships with building tenants, hotel concierges and other industry peers.
  • Communicate clearly and effectively with all guests, clients and team members, handling requests and/or complaints in a timely manner 
  • Engage in polite conversation with guests, creating a personal dining experience
  • Maintain open line of communication with management team

ADMINISTRATIVE

  • Collaborate with the General Manager to create weekly schedules, manage payroll, tip reports and reconciliations efficiently.
  • Ensure compliance with all local, state, and federal regulations, including health codes, liquor laws, and employment standards.
  • Upkeep of overall restaurant appearance, storage systems, POS system and equipment, regular maintenance for all necessary equipment and repairs
  • Maintain overall inventory of all china, glassware, flatware, linens and specialty items keeping sufficient pars, ordering supplies and implementing measures to prevent waste and theft.
  • Attend weekly event and management meetings as well as company-wide meetings when necessary

QUALIFICATIONS & EXPERIENCE

  • Minimum 2-3 years high end restaurant and bar supervisory or management experience in a high volume, fast paced environment
  • Hospitality and service driven 
  • Excellent English oral and written skills
  • Culinary, high-end wine, beer and spirits knowledge
  • Pleasant, calming demeanor
  • High level of professionalism and positive, can-do attitude
  • Professional attire, polished appearance 
  • Ability to work independently as well as part of a team
  • Proven self-starter capable of finding solutions with minimal supervision
  • Attention to detail, organized and able to prioritize
  • Working knowledge of Microsoft Word, Excel, Outlook, Toast POS, Seven Rooms
  • Weekly schedule flexibility which will include, days, evenings, weekends and nonconsecutive days off as dictated by the restaurant’s operational hours as well as the private event schedule
  • Stamina to work 8-10+ hours a day, standing and walking for a large portion of the shift
  • Current California Managers food handlers certificate required
  • Responsible Beverage Service (RBS) certification

POSITION, COMPENSATION & BENEFITS

  • Full time, exempt position
  • Based on experience
  • Bonus based on results of pre-established goals
  • Medical dental, and vision insurance
  • Paid vacation and sick leave
  • Commuter Plan for transit and parking

                                                     



  • Deputy Assistant General Manager, Power Engineering

    1 day ago

    San Francisco, California, United States Zuckerberg San Francisco General Full time

    Job SummaryWe are seeking a highly skilled and experienced Deputy Assistant General Manager to join our Power Enterprise team at Zuckerberg San Francisco General. As a key member of our leadership team, you will be responsible for assisting in the development and implementation of goals, objectives, policies, and priorities of the Power Enterprise.Key...

  • Deputy Assistant General Manager, Power Engineering

    5 days ago

    San Francisco, California, United States Zuckerberg San Francisco General Full time

    Job SummaryWe are seeking a highly skilled and experienced Deputy Assistant General Manager to join our team at Zuckerberg San Francisco General. The ideal candidate will have a proven track record of success in planning, design, and implementation of electric infrastructure projects, with a strong background in supervisory experience.Key...

  • Assistant General Manager

    1 month ago

    San Francisco, United States Hertz Full time

    Pay $90,000/YR  The Assistant General Manager directs the process and activities of multiple Operations Managers and assists the General Manager in overseeing an airport location within the Operations Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Airport Assistant General...

  • Assistant General Manager

    1 month ago

    San Francisco, United States Hertz Full time $90,000

    Pay $90,000/YR The Assistant General Manager directs the process and activities of multiple Operations Managers and assists the General Manager in overseeing an airport location within the Operations Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Airport Assistant General...

  • Assistant General Manager

    19 hours ago

    San Francisco, California, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Aimbridge Hospitality. As a key member of our hotel management team, you will be responsible for ensuring the efficient operation of the hotel and providing exceptional guest experiences.Key Responsibilities:Hotel Operations: Supervise and support the...

  • Assistant General Manager

    3 months ago

    San Francisco, United States Exos Full time

    Join Exos as an Assistant General Manager and become the #2 leader at our dynamic fitness center. With over $10 million in revenue and 4,000 members, you'll have the opportunity to drive significant impact and showcase your strategic and operational expertise. This role not only offers a competitive base salary and bonus opportunity but also positions you...

  • Assistant General Manager

    3 months ago

    San Francisco, United States Exos Full time

    Join Exos as an Assistant General Manager and become the #2 leader at our dynamic fitness center. With over $10 million in revenue and 4,000 members, you'll have the opportunity to drive significant impact and showcase your strategic and operational expertise. This role not only offers a competitive base salary and bonus opportunity but also positions you...

  • Assistant General Manager

    5 days ago

    San Francisco, United States Round One Entertainment Inc. Full time

    Department: General ManagerOur newest location is looking to hire a full-time Assistant General Manager!The Assistant General Manager is responsible for assisting the GM with sales, profits, management, reporting, staffing, image, and operation of the store.Responsibilities:Assist with creating, checking thoroughly, and submitting reports such as: Inventory...

  • Assistant General Manager

    6 days ago

    San Francisco, United States Highgate Hotels L.P. Full time

    Compensation TypeYearlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Assistant General Manager

    2 months ago

    San Francisco, United States Saluhall | San Francisco Full time

    Job DescriptionJob DescriptionSaluhall is a destination to meet, relax, play and try new things. We are a celebration of Scandinavian food principles that nourish both body and soul. Saluhall’s inception is rooted in a dedication to spotlighting local food, drink and people with its ambitious commitment to plant-forward as a way of life, aiming to...

  • Assistant General Manager

    1 month ago

    San Francisco, United States Burma Inc Full time

    Job DescriptionJob Description Calling the foodies, the passionate, the inspired, We are looking for a dynamic leader to join our upcoming concept in the heart of the peninsula in 2025At Burma Food Group, it’s more than just a “job” and we are more than just a “company.” We are a small but mighty group of individuals passionate about food, life,...

  • Assistant General Manager

    4 weeks ago

    San Francisco, United States Round1 Full time $66,560

    Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!The Assistant General Manager is responsible for the sales, profits, staffing, image, and operation of the store. S/he will proactively lead the store to ensure...

  • Assistant General Manager

    4 days ago

    San Francisco, California, United States Round1 Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Round1. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer service.Key ResponsibilitiesBusiness Development: Develop and implement strategies...

  • Assistant General Manager

    15 hours ago

    San Francisco, California, United States Mina Group Full time

    About the RoleWe are seeking an experienced and skilled Assistant General Manager to join our team at Mina Group. As a key member of our management team, you will be responsible for providing administrative, technical, and analytical support to the Kitchen and Dining Room Management teams.Key ResponsibilitiesCollaborate with internal and external partners to...

  • Assistant General Manager

    4 weeks ago

    San Francisco, United States STK San Francisco Full time

    Job DescriptionJob DescriptionSTK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion!Apply now to join the world of VIBE DINING as a key part of...

  • Assistant General Manager

    16 hours ago

    San Francisco, California, United States Salt & Straw Full time

    Job Summary:Salt & Straw is seeking a highly skilled and experienced Restaurant Operations Manager to oversee the daily operations of our ice cream shop. As a key member of our team, you will be responsible for ensuring efficient workflow and exceptional customer service.Key Responsibilities:Manage and train staff, providing guidance and support to ensure...

  • Assistant General Manager

    16 hours ago

    San Francisco, California, United States 3m Full time

    **About 3M**We are a leading multinational conglomerate specializing in innovative technologies and solutions. Our global presence spans over 70 countries, with a diverse workforce of over 90,000 individuals worldwide. As a Fortune 500 company, we are committed to driving sustainability and corporate social responsibility. Our purpose is to shape the future...

  • Assistant General Manager

    4 weeks ago

    San Francisco, United States San Francisco (Growth) - Highgate Hotels Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Assistant General Manager, Union Street

    16 hours ago

    San Francisco, California, United States Equinox Fitness Club Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant General Manager to join our team at Equinox Fitness Club. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facility, ensuring exceptional customer service, and driving business growth.Key ResponsibilitiesLeadership and...

  • Assistant General Manager

    1 day ago

    South San Francisco, California, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant General Manager to join our team at Compass Group, North America. As a key member of our management team, you will be responsible for maintaining the account and ensuring that all operations are running smoothly and efficiently.Key Responsibilities:Carry out supervisory responsibilities in...