Call Center Quality Assurance Specialist

2 months ago


Duluth, United States Quest Group Executive Search & Staffing Solutions Full time
Job DescriptionJob Description

Quest Group Executive Search is looking for a Quality Specialist for a client that offers stability and great culture They are looking for a temp-to-perm Quality Specialist for their contact center's quality team.This will report directly to the Quality Manager and is a very small team - 2 total including the new person.

Qualifications:

  • Must Have listened to and graded calls in call center setting specifically
  • Worked in a formal quality team and not one that is informal. 
  • Quality analysis/quality management systems that are out there like Calabrio or something similar to that
  • They are looking for someone with a background in QA from a call center setting specifically (2+ years)

About the Role:

  • Setting: Hybrid after temp period - 100% in office as a temp
  • Schedule: M-F, 8-5
  • Initial training schedule: A temporary 9-6 M-F schedule to attend the trainee TC class for a few weeks (up to 8). They'd need to attend the trainee class to understand the role.

 


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