Current jobs related to Customer Success Director - Englewood - SambaSafety

  • Customer Success Manager

    2 weeks ago

    Englewood, United States Kastle Systems Full time

    Overview: Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial...

  • Client Success Specialist

    1 week ago

    Englewood, Colorado, United States Engrain Full time

    Engrain has revolutionized the approach to property discovery, leasing, and management. Our comprehensive suite of mapping solutions is tailored specifically for the real estate sector, offering exceptional unit-level map visualizations that seamlessly integrate with numerous websites and property technology applications. Our groundbreaking unit-level map...

  • Client Success Specialist

    1 week ago

    Englewood, Colorado, United States SambaSafety Full time

    Job OverviewAbout Us:At SambaSafety, we provide the most comprehensive driver monitoring software in the industry. Our innovative technology supports businesses of all sizes in ensuring that only the safest individuals are behind the wheel. By partnering with SambaSafety, companies can protect their employees, brand reputation, and community while...

  • Client Success Specialist

    1 week ago

    Englewood, Colorado, United States SambaSafety Full time

    Job OverviewAbout Us:At SambaSafety, we pride ourselves on delivering the most comprehensive driver monitoring solutions in the industry. Our innovative technology empowers businesses of all sizes to ensure that only the most responsible individuals are behind the wheel, safeguarding their brand, community, and financial interests. Our mission is clear: to...

  • Director Of Operations

    1 month ago

    Englewood, United States APM HEXSEAL CORPORATION Full time

    Job DescriptionJob DescriptionJob purposeThe Director of Operations will oversee the Shipping/Receiving, Manufacturing and Product Inspection/Cleaning functions within the organization. Success requires a close working relationship with the Purchasing department. Responsibilities will include Safety of the workplace, Quality, Productivity, and Efficiency of...

  • Customer Service and Operations

    3 weeks ago

    Englewood, United States Price Solutions Full time $55,000 - $65,000

    Job DescriptionJob DescriptionAt Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior...

  • Customer Service and Operations

    1 month ago

    Englewood, United States Price Solutions Full time

    Job DescriptionJob DescriptionAt Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior...

  • Customer Service and Operations

    4 weeks ago

    Englewood, United States Price Solutions Full time

    Job DescriptionJob DescriptionAt Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior...

  • Customer Service and Operations

    1 week ago

    Englewood, United States Price Solutions Full time $55,000 - $65,000

    Job DescriptionJob DescriptionAt Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior...

  • Customer Service and Operations

    21 hours ago

    Englewood, United States Price Solutions Full time

    Job DescriptionJob DescriptionAt Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior...

  • Manager, Partner Success- CNBC

    4 weeks ago

    Englewood Cliffs, New Jersey, United States NBCUniversal Full time

    The Manager, Partner Success is a critical member of the CNBC / NBCU Events sales and marketing team. This team is responsible for all sponsorship efforts within the growing CNBC and NBCU events portfolio, which includes 60+ conferences, thought leadership dinners, and other live + virtual events.This role involves significant client contact and project...

  • Manager, Partner Success- CNBC

    4 weeks ago

    Englewood Cliffs, United States NBCUniversal Full time

    The Manager, Partner Success is a critical member of the CNBC / NBCU Events sales and marketing team.  This team is responsible for all sponsorship efforts within the growing CNBC and NBCU events portfolio, which includes 60+ conferences, thought leadership dinners, and other live + virtual events.   This role involves significant client contact and...

  • Executive Director

    5 hours ago

    Englewood, Colorado, United States Compass Group Poland Sp. z o.o. Full time

    Job SummaryWe are seeking an experienced Executive Director to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for maintaining the account in accordance with the approved budget while meeting client expectations.Key Responsibilities:Participate in employee meetings, reviews, and training programs to...

  • Director of Environmental Services

    3 months ago

    Englewood, United States Electrical Consultants, Inc. Full time

    Job DescriptionJob DescriptionElectrical Consultants, Inc. (ECI) is seeking a national Director to lead our Environmental Services Practice. This is an exciting and challenging opportunity in the field of environmental services, where your work will help support utility scale energy projects with one of the nation's most respected engineering firms.ECI...

  • Behavioral Therapist Assistant

    5 days ago

    Englewood Cliffs, New Jersey, United States Success On The Spectrum Full time

    Job Description**About Us**Success On The Spectrum is a national Autism Treatment franchise dedicated to providing high-quality services. We offer a range of programs, including ABA, ST, OT, and Social Skills Classes, in our nautical centers, in-home, and in-school settings.**Job Summary**We are seeking a highly motivated and energetic Behavioral Therapist...

  • Hardware Engineering Director

    2 months ago

    Englewood, United States SCRAM Systems Full time

    Job DescriptionJob DescriptionJob Summary:The Director of Hardware Engineering is responsible for leading and managing the Electrical Engineering team, and coordinating with the Test, RF, and Firmware teams. This role ensures the successful development and maintenance of hardware products. The Director will drive innovation, maintain high-quality standards,...

  • Customer Engagement Leader

    5 days ago

    Englewood, Colorado, United States Michaels Full time

    Position Overview:Michaels is seeking a dedicated Customer Experience Manager to enhance our team. In this role, you will be responsible for:Fostering a customer-focused shopping atmosphereOverseeing effective cash handling proceduresLeading omnichannel operationsUpholding store organization standardsDelivering exceptional customer serviceAdditionally, you...

  • Mission Operations Director

    3 days ago

    Englewood, Colorado, United States York Space Systems LLC Full time

    Job DescriptionYork Space Systems LLC is seeking a highly skilled and experienced Director to lead our Spacecraft Mission Operations team. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our spacecraft missions, ensuring the successful execution of our programs, and driving the development of our...

  • Director Case Management, RN

    2 months ago

    Englewood, United States Great Bay Staffing Group Full time

    Job description: The Facility Case Management Director has the overall responsibility for managing and coordinating department activities. The Director ensures staff compliance with organizational policies and external regulatory agencies and takes leadership responsibility to coordinate the integration of the department's patient care and discharge planning...

  • Associate Director, Product/Program Owner

    4 weeks ago

    Englewood, Colorado, United States Cognizant Full time

    Role Overview: As a pivotal figure within the Cognizant TriZetto framework, the Product Owner Associate Director is tasked with sculpting the product vision in concert with the product management team. This role demands a strategic approach to determine the implementation of the product management vision within the confines of release and sprint timeframes,...

Customer Success Director

2 months ago

Englewood, United States SambaSafety Full time
Job DescriptionJob Description

Who we are:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid 4.9-star rating on Glassdoor.

What you will do:

The Workforce Services Director, Customer Success is responsible for executing SambaSafety’s Customer Success strategy with the Workforce Services team. The Customer Success Workforce Director will play a critical role in managing existing customer relationships, managing the Workforce Services team, and developing strategies to grow our customer base. Our Customer Success Workforce Director will take ownership for ensuring a highly successful post sales customer journey. This role will be regularly engaging with enterprise level customers, maximizing adoption of SambaSafety solutions, and collaborating with cross-functional teams. This role will report into the Vice President of Customer Success.


People Leadership

• Manage a team of 5 Customer Success Managers (CSMs) and 7 Customer Success Representatives (CSRs) that work with our enterprise, strategic, and SMB customers on a day-to-day basis

• Create a positive and motivating work environment where team members feel valued and inspired to succeed

• Champion the needs of our workforce services customers throughout SambaSafety

• Responsible for the success of the Workforce Services team through leadership, KPIs, systems, tools and processes

• Recruit experienced CSMs and CSRs, defining the appropriate functional vs. technical profile needed for the customer vertical

• Actively participate in the recruiting, interviewing, onboarding, training, and ongoing engagement of team members

• Collaborate with individual team members on creating professional development plans that focus on the individual’s growth

• Foster collaboration across verticals and across other stakeholder groups involved in the customer lifecycle


Define and Optimize Customer Journey

• Map workforce services’ customer journey and standardize interventions for each point in the journey (e.g., adoption, growth, renewal, etc.)

• Define segmentation of the workforce customer base and varying strategies to serve each segment (e.g., Enterprise, Strategic, Mid-Market, etc.)

• Identify opportunities for continuous improvement and implement best practices across teams

• Capture, track, and report Voice of the Customer to company

• Collaborating with cross-functional peers in Onboarding, Customer Implementation Services, and Technical Customer Services to ensure the customer is at the center of our processes


Strategic Thought Leadership & Customer Growth

• Continually identify opportunities to increase revenue, particularly in the areas of retention, upselling, and customer experience; able to effectively communicate and lead the teams to implement these ideas

• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

• Create and execute on strategies to minimize churn across products

• Drive new business growth through greater advocacy and customer testimonials

• Analyze customer data to develop industry insights that inform strategic decisions throughout SambaSafety

• Maintain knowledge on key industry trends and best practices and translate them into actionable strategies for the workforce services team

• Collaborate with product, marketing, and sales to ensure a customer-centric approach


Customer Advocacy

• Maintain existing strong relationships with top workforce customers and act as the executive stakeholder when required

• Act as the escalation point of contact for communications with key customers or at-risk customers

• Champion customer priorities and interests with internal stakeholders to build strategic roadmaps and direction

• Provide expertise on SambaSafety’s solutions and passionately explain how we can add value to our customers

• Communicate regularly with leadership to provide key insights, quarterly metrics, and suggestions for improving customer success across the workforce customer-base


Operational Functions

• Track, report and optimize the performance of relationships, including identifying issues as they surface, assess possible solutions and execute them swiftly

• Collaborate with stakeholders to successfully onboard new accounts and establish the framework for them to thrive

• Collaborate with the Account Executives and Enterprise Sales Team to develop and document a growth strategy

• Act as the escalation point of contact for communications between external organizations and the workforce services team

• Collect and report on key performance metrics and provide analysis to support strategic and operational decision-making on key initiatives

• Understand and communicate customer complexity, risks, and expansion opportunities to internal stakeholders

• Capable of planning, managing, organizing, and tracking both internal and customer-facing projects and keeping all stakeholders appropriately informed

What you will need:

• 10+ years senior level Customer Success experience, ideally supporting customers in a fast-paced, SaaS-based, mission critical environment at a high-growth company

• Bonus experience: 5+ years specific industry experience as it relates to driver safety, fleet management, and/or Gig companies

• 3-5 years’ experience managing a remote geographically dispersed team

• BA/BS Degree in Business Administration, a related discipline or equivalent experience; MBA is a plus

• Obsession with the customer experience and a consummate champion for the customer

• Leadership runs through your veins

• A proven track record of success delivering and driving execution of enterprise-wide strategic customer programs; demonstrated ability to lead complex strategic customer initiatives across the business

• Strategic thinker who can articulate a vision as well as operationally execute a vision; ability to fluidly pivot between a strategic and operational mindset

• Outstanding collaboration skills and the ability to internally navigate to make progress on key customer initiatives

• Effective written, verbal, listening, and presentation skills with proven ability to effectively engage with and present to senior level executives

• High business and emotional IQ

• Sense of urgency and the ability to convey that urgency to team and internal stakeholders

• Able to grasp concepts in both technology and business quickly; intermediate command of API integrations a plus

• Effective written, verbal, and presentation skills with proven ability to effectively engage with and present to senior level executives

• Customer focused, self-directed, and motivated; creative initiative-taker who can take something and run with it

• Ability to navigate in complex platforms, understand current and future business requirements and translate into understanding of customer needs and opportunities


Benefits & Perks

• Unlimited Paid Time Off and Paid Volunteer Days

• 401k Employer Match

• Generous Healthcare Benefits

• Up to 12 weeks paid time off for maternity leave based on tenure

• Wellness &Tuition Reimbursement

• Flexible Work Arrangements

• Lots of SambaSafety swag

• SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.