Customer Success Manager

4 months ago

Englewood, United States Kastle Systems Full time

Overview:


Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastles mission is to be our customers best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Kastle is hiring a Customer Success Manager This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.

Responsibilities:
  • Serves as the primary point of contact and builds long-term relationships with customers.
  • Act as clients advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the clients security and facilities needs and provide advice on Kastle-centric and industry best practices.
  • Utmost responsiveness to client calls and emails addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
  • Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
  • Monitors and analyzes customers usage of our service.
  • Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
  • Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.
Qualifications:
  • Bachelors degree preferred
  • 2-4 years of Account Management/Customer Success Management experience
  • Ability to create, maintain, and enhance customer relationships
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner
  • Technical competence (understanding of software, hardware, networks, etc.)
  • Detail oriented, motivated, persistent and a skilled negotiator
  • High level of initiative, self-directed, and works well in a team environment
  • Experience training customers on the use of technology
  • Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).
  • Must be able to work overtime, weekends, and/or nights when required.
Other Eligibility Requirements:
  • Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.
  • Must be willing to participate in and pass the companys pre-employment screening process including a background investigation and drug screening.
  • Must continue to maintain a safe driving record and valid drivers license to fulfill the travel requirements of this position.
Work Environment:
  • Open floor plans with ambient noise and activity consistent with office or call center work
  • Active construction sites and new locations
  • Up to 30% travel including travel to client sites.


Company Overview:


The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastles mission is to be our customers best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement:

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

  • Customer Relationship Manager

    2 weeks ago

    Englewood, Colorado, United States Flood & Peterson Insurance Inc Full time

    **Job Overview**Flood and Peterson Insurance Inc is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will play a crucial role in supporting our clients across various industries, providing exceptional customer service, and driving business growth.**Key Responsibilities:** Serve as the primary point of contact for...

  • Customer Relationship Manager

    1 week ago

    Englewood, Colorado, United States InBank Full time

    We are seeking a highly skilled Customer Relationship Manager to join our team at InBank. As a key member of our banking staff, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and identifying opportunities to increase sales.

  • Customer Retention Strategist

    7 days ago

    Englewood, Colorado, United States Engrain Full time

    At Engrain, we're revolutionizing the real estate industry with our cutting-edge mapping solutions. Our innovative products, including SightMap, TouchTour, and Asset Intelligence, enable property owners and prospective renters to make informed decisions. We're seeking a highly skilled Customer Retention Strategist to join our team.About the RoleYou will play...

  • Customer Service Operations Manager

    1 week ago

    Englewood, Florida, United States Mr. Appliance Full time

    About Mr. ApplianceMr. Appliance is a leading provider of appliance repair services.About the RoleWe are seeking an experienced Administrative Coordinator to join our team in delivering exceptional customer experiences.ResponsibilitiesAnswer incoming calls and provide empathetic support to internal and external customers.Demonstrate excellent communication...

  • Customer Experience Lead

    4 days ago

    Englewood, Colorado, United States PeerSource Full time

    We are seeking a Customer Experience Lead to join our team at PeerSource. As a key member of our client's project team in Denver, CO, you will be responsible for working with customer resources to refine requirements and articulate the user experience, technical infrastructure, and project goals. This role involves connecting customers' Product Leads and...

  • Customer Service Operations Manager

    6 days ago

    Englewood, Colorado, United States Aveanna Healthcare Full time

    Job DescriptionWe are seeking an experienced Operations Specialist to join our team in Englewood, CO. As an integral part of our office operations, you will be responsible for providing exceptional customer service, managing physician order tracking, and supporting clinical teams.Key Responsibilities:Customer Service: Act as a point of contact for inquiries,...

  • Customer Service Representative

    5 days ago

    Englewood, Colorado, United States PMI Denver Full time

    At PMI Denver, we're seeking an entry-level Customer Service Assistant to join our dynamic Customer Service and Sales Team. As a key player in our success, you'll possess a student mentality with a friendly and inviting demeanor, working closely with others to drive growth and brand loyalty.This exciting opportunity provides one-on-one training in daily...

  • Customer Service Liaison Coordinator

    3 days ago

    Englewood, Colorado, United States Shea Apartments - J.F. Shea Company, Inc. Full time

    Company OverviewShea Apartments - J.F. Shea Company, Inc. is a leading provider of residential communities dedicated to delivering exceptional living experiences for our residents.Salary and BenefitsThe Customer Service Liaison Coordinator role comes with an estimated salary range of $40,000 - $60,000 per annum, offering a competitive compensation package...

  • Manager/Assistant Manager

    6 months ago

    Englewood, United States Bloomfield Wax and Skin Care Center Full time $23

    Englewood Wax and Skin Care Center Qualifications:3+ years of successful spa management experienceMust have Knowledge of professional spa treatment, Skin Care and Services Effective proven leadership training skills with a strong work ethicExcellent customer service skillsMust be Efficient, well organized with the ability to multitask Must be motivated,...

  • Customer Relationship Banker: Drive Growth and Success

    7 days ago

    Englewood Cliffs, New Jersey, United States ConnectOne Bank Full time

    ConnectOne Bank OverviewWe are a growth-oriented commercial bank that values innovation, technology, and customer satisfaction. Founded in 2005, we have established ourselves as a leading provider of banking services to small businesses.

  • Custom Computer Assembly Specialist

    5 days ago

    Englewood, Colorado, United States Microsel Of Colorado Llc Full time

    About Microsel Of Colorado Llc">As a leading custom computer manufacturer and managed service provider, we are looking for a skilled Custom Computer Assembly Specialist to join our dynamic team. Our company provides custom computer systems to OEMs, manufacturers, software solution providers, and vertical market companies that provide turn-key computer...

  • Marketing Manager

    1 month ago

    Englewood, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half Marketing & Creative is currently in search of a Marketing Manager for a company based in ENGLEWOOD, Colorado. This role offers a short term contract employment opportunity. The Marketing Manager will be responsible for overseeing marketing projects, ensuring their timely completion, and fostering cross-collaboration...

  • Dish Senior Manager for Customer Protection Strategy

    2 days ago

    Englewood, Colorado, United States Dish Full time

    Customer Protection Manager Job DescriptionDISH is a leading technology company that has been shaping the future of connectivity for over 40 years. Our diverse business portfolio includes satellite television service, live-streaming, smart home installation services, mobile plans and products, and more.We are currently seeking an experienced Senior Manager...

  • IT Project Manager

    1 week ago

    Englewood, United States Advanced Network Management Full time

    ANM is looking for an IT Project Manager to join our amazing team. Who We Are: ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise...

  • Customer Solutions Architect

    7 days ago

    Englewood, Colorado, United States Academic Impressions Full time

    Job OverviewAcademic Impressions is seeking a highly skilled Customer Solutions Engineer to bridge the gap between our technical, sales, and partner success teams.Key ResponsibilitiesAct as a subject matter expert on the technical aspects of Academic Impressions' products and services.Serve as a bridge between customer needs and internal teams, ensuring that...

  • Assistant Manager

    1 month ago

    Englewood, United States Panera Bread Full time

    Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals- and help others do the same? If so, then Panera is for you! We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive wages - hourly position paying the equivalent of $43,000 to...

  • Customer Service Specialist

    7 days ago

    Englewood, Colorado, United States Century Group Full time

    Overview of the RoleCentury Group is an award-winning recruiting and staffing firm providing top-tier accounting and finance talent to businesses.About the JobWe are seeking a highly skilled Administrative Assistant to join our team in Centennial. The ideal candidate will have 3+ years of experience in administration and possess excellent analytical,...

  • Customer Service Associate

    6 days ago

    Englewood, Colorado, United States Modern Aviation Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Modern Aviation.The successful candidate will be responsible for providing exceptional customer service to clients and stakeholders, ensuring timely resolution of issues and maintaining a positive experience.Key Responsibilities:Respond to customer inquiries and...

  • IT Project Manager

    3 weeks ago

    Englewood, United States Advanced Network Management Full time

    ANM is looking for an IT Project Manager to join our amazing team. Who We Are: ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise...

  • Account Manager

    3 weeks ago

    Englewood, United States Netgain Solutions Inc Full time

    Location: Denver, CO or Lehi, UT About Us: Netgain empowers accounting teams to eliminate broken and inefficient operations and gain back valuable time with modern technology and automation. We help businesses of all shapes and sizes to become more confident, more agile, and capable of rapidly coming to clear financial decisions fueled by accurate, precise...