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Client Success Specialist

2 months ago

Englewood, Colorado, United States SambaSafety Full time
Job OverviewAbout Us:

At SambaSafety, we pride ourselves on delivering the most comprehensive driver monitoring solutions in the industry. Our innovative technology empowers businesses of all sizes to ensure that only the most responsible individuals are behind the wheel, safeguarding their brand, community, and financial interests. Our mission is clear: to reduce roadway accidents in America by 20 percent by 2025.

We have cultivated a culture that is inclusive, supportive, and exceptional, where every team member is empowered to excel in their role. Our accolades as a Top Workplace by various publications speak volumes, and our employees consistently rate us highly, achieving an impressive 4.8-star rating on Glassdoor.

Your Role:

The Customer Success team at SambaSafety is dedicated to managing client relationships, focusing on retention and delivering outstanding service to our most significant customers.

In this role, you will be instrumental in ensuring ongoing product adoption and supporting customers throughout their journey, helping them derive maximum value from our offerings. We are seeking a Customer Success Representative to act as a primary contact for resolving issues for our Success accounts, ensuring prompt and effective resolutions.


• Embody our company values and vision in all interactions


• Provide tactical support to our customers


• Act as a trusted advisor and advocate for both internal and external stakeholders


• Oversee operational management and provide product expertise


• Educate existing clients on new features and tools


• Maintain accurate records and document resolutions


• Address account maintenance issues and share best practices


• Collaborate cross-functionally to enhance customer experience

Qualifications:


• Strong problem-solving skills with the ability to communicate effectively


• Adaptability to a dynamic work environment


• Proven track record as a compassionate problem solver with excellent attention to detail and a passion for customer satisfaction


• Self-motivated with a commitment to continuous learning


• Exceptional collaboration and team-building abilities


• Outstanding written and verbal communication skills


• Positive demeanor, energetic personality, and a strong analytical mindset focused on customer success


• Ability to work collaboratively to achieve both individual and team objectives


Please note that this job description is not exhaustive and may evolve over time.

Benefits:


• Unlimited Paid Time Off and Paid Volunteer Days


• 401k Employer Match


• Comprehensive Healthcare Benefits


• Wellness and Tuition Reimbursement Programs


• Flexible Work Arrangements


• Company Merchandise


• Engaging Company Events

At SambaSafety, we are committed to fostering an inclusive environment that celebrates diversity. We strive to create a workplace where all employees can express their authentic selves and work towards equality, diversity, and inclusion.

SambaSafety is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, national origin, age, disability, gender identity, expression, or genetics.