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Dispatch Administrator

3 months ago

Saint Petersburg, United States Team Horner Full time
Job DescriptionJob Description


Dispatch Administrator

COMPANY: AquaCal AutoPilot Inc.

REPORTS TO: Customer Support & Dispatch Manager

FLSA: Exempt

HOURS: Full-time


Position Summary

This position requires the Dispatch Administrator to utilize skills to dispatch heat pump requests.

Key Responsibilities:
  • Dispatch/schedule heat pump service requests to AquaCal Field Technicians
  • Dispatch heat pump service requests to service centers
  • Speak with customers and service providers regarding service requests
  • Communicate with Sales regarding service outside AquaCal service territory
  • Follow dispatch protocol
  • Maintain monthly reporting
  • Create work orders
  • Process part orders
  • Administer pending orders for field technicians
  • Assist Manager with projects
  • Other duties as assigned

Other Requirements:
  • Positive, enthusiastic and flexible attitude
  • Strong communication and listening skills
  • Data entry, documentation and reporting skills
  • Customer service skills
  • Problem-solving skills
  • Ability to multi-task
  • Ability to read, write and interpret documents
  • Geographic knowledge of service areas or map reading skills
  • Knowledge of industry is a plus
  • Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence and process documentation.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Able to sit; use hands to finger, handle, or feel; and reach with hands and arms regularly.
  • High school diploma or GED.
  • Medium to advanced computer skills in Microsoft Office 365.
  • 2 years related dispatch experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

Compensation & Benefits
  • Participation in the Team Horner Employee Stock Ownership Plan
  • Tuition reimbursement
  • Ongoing industry training
  • Yearly performance and long service awards and events
  • Paid time off: Holiday, Vacation and Personal
  • Health, dental and vision insurance offered
  • Short/Long term disability insurance offered
  • 401K and Roth offered
  • Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
  • Positive and friendly work environment
  • Merchandise discounts

…and so much more