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Automotive Service Dispatcher

2 months ago

Saint Cloud, United States Eich Motor Company Full time
Job DescriptionJob Description

Job Summary:

As an Automotive Service Dispatcher, you will be the linchpin of our service department, ensuring efficient scheduling, communication, and workflow. You’ll coordinate service requests, manage technician assignments, and handle customer inquiries to ensure smooth and timely completion of automotive repairs and maintenance. Your role is crucial in enhancing customer satisfaction and optimizing the service operation's efficiency.

Key Responsibilities:

  1. Customer Interaction:

    • Answer incoming calls and respond to online service requests from customers.
    • Schedule service appointments and prioritize based on urgency and technician availability.
    • Provide customers with accurate information regarding service times, costs, and repair status.
    • Address customer concerns or complaints with professionalism and empathy.

  2. Service Coordination:

    • Assign service requests to appropriate technicians based on skill, availability, and workload.
    • Monitor and manage the workflow to ensure timely service completion.
    • Update service orders and track repair status in the system.
    • Communicate with technicians to provide updates and resolve any issues that arise during repairs.

  3. Administrative Duties:

    • Maintain accurate records of service requests, completed work, and technician performance.
    • Prepare and process invoices, work orders, and related documentation.
    • Ensure compliance with company policies, safety regulations, and industry standards.

  4. Operational Efficiency:

    • Optimize scheduling to minimize downtime and maximize technician productivity.
    • Monitor service department performance and identify areas for improvement.
    • Collaborate with service managers to develop strategies for enhancing service quality and customer satisfaction.

  5. Team Support:

    • Provide support and assistance to service technicians and other team members as needed.
    • Facilitate communication between service staff, management, and customers.
    • Assist with training new employees on dispatch procedures and software.

Qualifications:

  • High school diploma or equivalent; additional education or certifications in automotive service or management is a plus.
  • Proven experience as a dispatcher, service advisor, or in a similar customer-facing role within the automotive industry.
  • Strong organizational and multitasking skills with the ability to manage high-pressure situations.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Proficiency in using computer systems, service management software, and basic office equipment.
  • Knowledge of automotive repair processes and terminology is beneficial.
  • Ability to work effectively both independently and as part of a team.

Working Conditions:

  • Office environment with occasional exposure to a workshop setting.
  • May require working extended hours or on weekends during peak times.
  • Fast-paced and dynamic work environment requiring quick thinking and problem-solving.

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement plan options
  • Paid time off
  • Opportunities for professional development and career growth